In the domestic luxury car market, BBA is an absolute first-line brand, especially compared with the second-tier luxury car Volvo, Cadillac, etc., it is not a grade at all in scale. However, according to the complaint list in January, the Volvo XC60 was pushed to the "champion" position of the complaint list by car friends due to suspected "reduction". Judging from the sales of volvo XC60, this problem is still worth paying attention to.
From the feedback of riders, Volvo XC60 is suspected of reducing the induction rear door, which has caused many car owners to be dissatisfied, and many owners said that the car should have the function of "kicking induction to open the trunk", but in fact, its car does not have this function.
A Volvo XC60 2022 B5 four-wheel drive Zhiyuan luxury version of the rider complained: after its understanding is only 10, 11 two months of production, there is no function, the same model in December factory and restore function. In the car quality network said: Asia Pacific Volvo XC60B5 Zhiyuan luxury edition booking mentioned that the existing car found that the kick induction to open the trunk function is missing? Problem, December 23, 2021 booking, the car is from the factory on November 23, 2021, February 7, 2022 officially handled the pick-up, found that the rear tailgate induction function is missing. 4S stores are not aware of the lack of this function, and after understanding, they learned that it was only 10 and 11 months of production. Without this feature, the same model was restored to the factory in December! Under the premise that there is no change in the price of the car and no change in the model of the car, the manufacturer does not have any notice and explanation, and only some vehicles cancel this function, which is fraudulent! Hope the manufacturer restores the function!
Some car owners also complained that the original XC60 vehicle should be equipped with the trunk induction door function, but the vehicle produced by the manufacturer in October-November 2021 quietly canceled the function. The XC60 I bought was produced on November 20 and did not have a kick function, while the car produced after December restored the function. In this process, the manufacturer did not issue an announcement to explain in advance, nor did it provide corresponding preferential policies for "reduced allocation" vehicles. Our group of car owners, with the same price, bought different configurations of the car, the same model of different configurations, is a fraud consumer. Requires additional configuration.
Judging from the complaints of car owners, the situation of "suspected reduction" of Volvo XC60 is indeed worthy of attention, especially under the premise of not notifying consumers, "quiet reduction" is suspected of fraud, if the problem can not be properly solved, it will not only make the owner chill, but also affect Volvo's brand image and reputation, so that it is gradually lagging behind in the car market competition.
The statistics of the car quality network show that in addition to the problem of suspected reduction, Volvo XC60 also has problems such as video and audio system failure, engine burning oil, vehicle interconnection failure, etc., and various "small problems" will undoubtedly affect the consumer's car experience and its product image.
At present, the domestic automobile market has entered a new stage of stock competition. Although the luxury brand market is still in the incremental range, the gap between first-tier luxury and second-tier luxury is widening, and the Matthew effect is prominent. For Volvo, if it cannot properly solve the problems currently faced by car owners, its future growth road will only be more bumpy.