Recently, "Absolute Scene" received a call for help from Mr. Feng, a citizen, who purchased a Beijing BJ40 Jeep at the Daqing Xin Huasheng Beijing 4S store on January 6 this year. I didn't expect to pick up the car for a week, and the car did not have a fire before it was settled.
Subsequently, Mr. Feng replaced the spark plug, but the fire was still extinguished one after another. On February 6, while driving on the highway, the engine of the car failed again, not only turned off, but also appeared engine noise. In this regard, Mr. Feng's family believes that there is a quality problem in the vehicle itself and hopes to return the car.
Yesterday, the "Absolute Scene" reporter and Mr. Feng's family came to Daqing Xinhuasheng Beijing 4S store to understand the situation, after-sales director Mr. Li said that the vehicle is indeed sold in the store, when selling the car, he clearly informed the owner that this car needs to add No. 95 gasoline, but Mr. Feng added No. 92 gasoline, there is a lack of octane level detonation. But Mr. Feng said that it was only because the gas station did not have No. 95 gasoline at that time, and he added 100 yuan to No. 92 gasoline, but there were also two reasons for the flameout before refueling, which was not the root cause, he thought it was the quality of the vehicle. At present, where is the problem of the vehicle, Daqingxin Huasheng Beijing 4S store they are not sure, need to disassemble the engine for inspection, in order to further determine the cause of the failure.
Such a statement obviously can not satisfy Mr. Feng's family, they bought a new car, and now that the engine is dismantled, it will not become a faulty car? They still insist on their own demands and demand to return the car, and he no longer believes in the brand.
Daqing XinHuasheng Beijing 4S store said that the current situation of the vehicle does not meet the provisions of the three-pack law, and there is no way to replace and refund. Mr. Feng can raise all the worries after dismantling the engine, and they report to the manufacturer and wait for the manufacturer to give a solution. In response to the situation of this car, the reporter also connected with Director Zhao, the head of the Heilongjiang region of Beijing Automobile, who gave such a reply.
The interview lasted more than 3 hours, and the "Absolute Live" video number, Douyin number, and Kuaishou number were broadcast live on the whole network, with nearly 1 million viewers, and netizens left messages to express their views.
During the interview, Director Li said that this afternoon, the person in charge of the 4S store will have a face-to-face consultation with Mr. Feng's family, and the consultation process "Absolute Scene" will also be broadcast live through the whole network platform account tel4669999, and the majority of netizens are welcome to actively participate in the interaction.