Spring Festival, means laughter and reunion, family affection and warmth, for Taiping Life service staff, the New Year holiday means more responsibility and perseverance, with 7× 24 hours of warm and non-closing service to protect customers' Taiping New Year.
7× 24 hours warm online, always protect the rights and interests of consumers
During the Spring Festival holiday, Taiping Life launched a number of convenient service initiatives to support multi-channel contactless online services such as "China Taiping 95589" WeChat public account, "Taiping Tong" APP, E Treasurer, and second compensation to meet the needs of customers to do business without leaving their homes, including online insurance application, electronic receipt return visit, self-service inquiry and self-service change of policy information, and "face-to-face" acceptance business of video preservation. At the same time, the national unified customer service hotline 95589, the operation duty personnel at all levels of institutions adhere to the post, adhere to the 24-hour communication smooth, and meet the differentiated needs of internal and external customers at any time.
Ms. W, who lives in the Salt Lake District of Yuncheng, Shanxi Province, has been unable to go to the company to receive the maturity payment on weekdays because she has been working in other places for a long time. Taking into account the special situation of customers, Taiping Life operation customer service staff agreed after communication to go to the customer's home on the third day of the first month of the first month. Pei Haili, the counter supervisor, patiently answered customer-related questions, assisted customers in handling relevant procedures, and completed the business in less than half an hour. The customer said excitedly: "You still came to my door during the Spring Festival to help me handle business, I am really grateful!" I have been thinking about this matter in my heart, and this matter has finally settled. ”
(Photo caption: Shanxi Yuncheng service staff to assist customers to complete the maturity payment)
"Hello, are you on vacation?" I now want to apply for an insurance policy loan due to the urgent need for capital turnover in the New Year, but I don't know how to operate it? On the third day of the first lunar month, Wang Burong, a customer service department operated by the Bayannaoer Central Branch of Taiping Life Inner Mongolia Branch, received an urgent WeChat consultation from a customer. The customer added staff WeChat through the company's counter "service announcement". Wang Burong immediately sent the "insurance loan operation tips" made in advance to the customer, and guided the customer to successfully borrow money step by step. "This funding solves my big problem!" Kudos to your Taiping service! "Customers who successfully completed their policy loans thanked each other.
A little quick check warm heart counter, safety and epidemic prevention of the whole network service
Log in to the "China Taiping 95589" WeChat public account, select "Policy Service", you can quickly understand the address and business hours of the nearby Taiping Life service outlets through the "Branch Inquiry". During the Spring Festival, Taiping Life service outlets kill every day, service personnel wear masks throughout the process, provide customers with necessary protective equipment, the service environment is safe and hygienic, and the cartoon tiger decoration is simple and warm.
The operation service staff also worked together to hand-paint posters, carefully arranged the cultural wall, sent strong love to business partners and customers returning from the holiday, and presented the operation rules, health common sense, hot news, epidemic prevention publicity and other content to customers and the frontline in an easy-to-understand way, which can be described as careful protection and true companionship.
(Photo caption: Taiping Life's local operation service counter holiday sticks to the service)
Across the digital divide, services for the elderly allow the elderly to integrate into smart life
"China Taiping 95589" WeChat public account supports the elderly model, for love to enlarge the font, the national unified customer service hotline 95589 automatically identifies customers over the age of 60, access to manual services, at the same time, local service personnel take the initiative to visit the door during the Spring Festival holiday to ensure that elderly customers can handle business without going out.
On the first day of the first month of the new month, Li Hao, the Wuhai Branch of taiping Life Inner Mongolia Branch, who was visiting relatives' homes, rang the phone, and an elderly customer on the phone said anxiously that his payment passbook was accidentally lost, and he changed a bank card a few years ago, and today he received a reminder text message from the company to renew the payment, but he did not know how to handle the payment change through the mobile phone, and could only hold the mentality of trying, and found the local service staff through the 95589 customer service telephone. After understanding the situation, Li Hao decided to go to the customer's home to assist in the process. While patiently comforting the elderly, he used the E treasurer, uploaded the old man's ID card, new bank card on the spot, and then face recognition, customer signature confirmation, 3 minutes to solve the problem, the old man highly praised "your company service is too convenient!" ”
(Photo caption: Taiping Life operation service personnel visit the door during the holiday to handle the preservation change service for elderly customers)
Efficient claims protection customers enjoy the Taiping Festival
Ms. Z, a client in Zhejiang Province, was hospitalized for surgery for a small nodule, and when she was discharged from the hospital at the Chinese New Year's Eve, she thought of the medical insurance she had insured at Taiping Life three years ago, and immediately contacted the insurance agent to consult the claim. To her surprise, the agent immediately submitted a claim application remotely through the "second claim", and after uploading the relevant information, the Z girl received the claim payment in less than 24 hours. For the efficiency of Taiping Life's claims, Ms. Z was both surprised and surprised, and she did not expect to be able to handle the claim during the Spring Festival, and she did not expect to receive the claim payment in 1 day.
From Chinese New Year's Eve to the fifth day of the first lunar month, Taiping Life's claims service was uninterrupted, and the claim investigation team comprehensively guaranteed the efficient handling of cases, providing a total of 1,820 claims services, with a total compensation of 324,534.51 yuan, escorting customers to enjoy the Taiping Festival.