As Mercedes-Benz's first electric SUV, the Mercedes-Benz EQC has had almost no presence since its launch. As the first pure electric vehicle under Mercedes-Benz, the market performance of EQC is very sluggish. According to the statistics of the Association, the sales volume of Mercedes-Benz EQC in December 2021 was 812 vehicles, and the annual sales volume in 2021 was only more than 6,000 vehicles.
The only sense of presence of EQC is also related to quality problems.
In some Mercedes-Benz EQC discussion communities, there are often car owners who post about the problem of Mercedes-Benz EQC "burning motors". Even in a Mercedes-Benz EQC group of more than 300 people, nearly 150 people have experienced motor failures.
On January 21, an online report titled "Mercedes-Benz EQC Owners Launch a Joint Statement on Problems Related to High-Volume Motor Failures" was exposed. In the statement, Mercedes-Benz EQC owners jointly asked Daimler China to admit its mistake in a timely manner and give the owner a reasonable answer as soon as possible.
In this joint statement, the owner of the Mercedes-Benz EQC described the causes, circumstances and results of the incident. According to the owner of the news, Mercedes-Benz EQC in the driving, ECU display will prompt the words "fill coolant", and the 4S shop at first to provide a method of supplemental coolant is not effective, until the internal coolant seal of the drive motor fails to cause the motor to be burned, the vehicle is lying on the road, there is a safety hazard.
When a number of riders asked the Mercedes-Benz 4S shop to provide detailed work orders, motor failure reports, and the reason for replacing the motor, the Mercedes-Benz 4S shop refused to provide it. At the same time, when some new riders purchased Mercedes-Benz EQC and asked sales consultants whether there was a motor leakage, they were also answered negatively by the Mercedes-Benz 4S store and said that they were "not aware".
Mercedes-Benz EQC owners believe that Mercedes-Benz deliberately concealed the truth and denied that there were design flaws! In this regard, Mercedes-Benz EQC owners require Mercedes-Benz manufacturers: 1, urge Mercedes-Benz manufacturers to disclose relevant information and solutions about the design defects of Mercedes-Benz EQC motors; 2. Start the recall procedure for product quality defects in the car and eliminate safety hazards in a timely manner: 3. For owners who have replaced motors, they should all implement the relevant policies in accordance with the new version of the three-guarantee policy: (effective January 1, 2022) Implement relevant policies to return or change cars; 4. Extend the three-electric system for all Mercedes-Benz EQC owners with motor/battery and electronic control failures" Extended warranty commitment for lifetime warranty;
Obviously, Mercedes-Benz EQC motor has design defects, and in order to completely solve this problem, it is necessary to optimize the design of the cooling system, and even redesign the motor mold, which is higher than the cost of replacing the motor, but with the dismal sales volume of EQC, Beijing Benz naturally thinks it is not worth doing such a big battle for it, and in the face of the owner's complaints, it will be ignored.
The reason why many car owners spend a high price to buy Mercedes-Benz EQC is actually the brand premium of Mercedes-Benz. However, with the endorsement of a century-old luxury brand, EQC has been exposed to many product problems, such as the central control screen display failure, air conditioning system error, etc., and the motor failure is a serious problem of complaints, to a certain extent, it has threatened driving safety.
Ironically, Duan Jianjun, who is responsible for the sales and marketing of Beijing Benz, once said: "Although it is in the new track of electric vehicles, we will not ignore the quality of customer service and the added value that products can bring to customers, which are the starting points for Mercedes-Benz to do electric vehicles." Today, Duan Jianjun's statements and practices are not lacking in contradictions.
The arrogant Mercedes-Benz once again made the owner chill.
On January 24, Mercedes-Benz officially responded for the first time to defend the rights of Mercedes-Benz EQC owners due to motor failure. Mercedes-Benz said that most of the customers' vehicles have been tested or repaired and put into normal use; there are still a few customers whose vehicles have been repaired and waited at the dealership for customers to pick up the car. In addition, Mercedes-Benz said that it is actively studying customer feedback on vehicles and will develop specific product optimization plans based on this.
So, has it actually been fixed? After the repair, the problem will not happen, can only wait for time to verify, now no one can say for sure.