On January 25, 2022, the remote consultation center of the Internet Hospital of Shanghai Municipal Hospital of Traditional Chinese Medicine was connected remotely with the Qingpu District Hospital of Traditional Chinese Medicine. The pictures in this article are all pictures of The Paper's reporter Li Jiawei
Let "machine running", "information running" and "data running" replace patient running, and the digital transformation of Shanghai Traditional Chinese Medicine Hospital provides convenient and intelligent Internet medical and health services for inpatients throughout the "pre-, middle-after" process of hospitalization.
On January 25, the surging news (www.thepaper.cn) reporter walked into the remote consultation center of the Internet Hospital of Shanghai Municipal Hospital of Traditional Chinese Medicine and saw that at the Qingpu District Traditional Chinese Medicine Hospital, a member unit of the Shanghai Western Regional Federation of Traditional Chinese Medicine, the patient Mr. Zhu saw the famous doctor clinic of Shanghai Municipal Hospital of Traditional Chinese Medicine through the "remote clinic" at the Qingpu branch of the "Shanghai Famous Chinese Medicine Shen Pi'an Studio".
In the preparation center for admission and exit of Chinese medicine hospitals, the micro-TCM four-diagnosis instrument pre-diagnoses in advance for inpatients to obtain diagnosis such as pulse, tongue and face.
Not only that, in the remote outpatient clinic, Chen Weiwei, director of the Rheumatology Department of Chinese Medicine Hospital, directly issued an "electronic admission certificate" for the patient through the "Internet Hospital" according to the patient's condition, and the patient could complete the admission procedure "one-time" on the day of the hospital with the "electronic admission certificate", reducing long-distance travel and round-trip.
Zhong Liwei, president of Shanghai Municipal Hospital of Traditional Chinese Medicine, introduced that digital transformation is comprehensively optimizing the hospital experience, which not only greatly improves efficiency in terms of accurate appointments, interconnection of examination and test results, electronic medical records, intelligent pre-consultation, medical insurance card removal payment, etc., but also provides inpatients with convenient and intelligent health services throughout the process, creating services with temperature and Traditional Chinese medicine characteristics.
Patients go through pre-hospitalization procedures through smart devices at the Entrance and Exit Preparation Center of TCM Hospital.
"One-stop admission", four steps to easily get rid of hospitalization troubles
The "one-stop admission" service of Shanghai Municipal Hospital of Traditional Chinese Medicine has greatly improved the inpatient experience of patients. The reporter saw on the spot that the hospital implemented "one bed for the whole hospital" based on the "management cockpit", and the unified management of the beds in the whole hospital solved the problem of "one bed is difficult to find" for emergency and critical patients.
In the hospital admission preparation center, through the digital transformation of convenient medical treatment, it not only meets the requirements of epidemic prevention and control, but also meets the needs of patients who "run at most once" in traditional Chinese medicine diagnosis and treatment.
Patients only need "four steps" to easily solve the hospitalization troubles.
Step 1: AI+ SMS admission reminder. What do I need to bring to hospital? What to prepare? In order to help patients prepare for "no omissions", Shanghai Municipal Hospital of Traditional Chinese Medicine will send AI+ SMS admission guidelines on the mobile phone the day before the patient's admission, reminding the admission time, prepayment, epidemic prevention requirements, need to bring items, where to handle and other warm tips.
Step 2: Nurse e-appointment. Under the requirements of "non-essential non-accompanying care" during the epidemic period, the demand for nursing staff in hospitalized patients has risen sharply, in order to solve the problem of difficult nursing workers and difficult to find high-quality nursing workers, Shanghai Municipal Hospital of Traditional Chinese Medicine provides nursing appointment services while patients are enrolled in the hospital, and patients can view the "nursing staff information database", which contains information such as the nursing staff's working years, good projects and work qualifications, and choose their "favorite" nursing staff.
Step 3: Inspection and inspection front. During the epidemic, patients need to hold nucleic acid test results before they can enter the ward, and for some patients who are in urgent need of surgery, they hope to receive examination and treatment as soon as possible. Shanghai Municipal Hospital of Traditional Chinese Medicine will put the medical order of the hospitalization examination and examination in advance, and can complete the necessary examination and examination items such as blood draw, ultrasound, ECG, CT and so on before admission, shortening the patient's hospital time and preoperative waiting time.
Step 4: Traditional Chinese medicine characteristic treatment. In the shanghai municipal hospital of traditional Chinese medicine in and out of the hospital center has a high-value "cloud mirror" - miniature traditional Chinese medicine four-diagnosis instrument, it is the use of artificial intelligence technology and data as a support, online collection of patients' faces, tongues, AI intelligent identification, the patient's physique identification after the issuance of a physique test report, including acupuncture points, exercises, medicinal diet, tea and other aspects of health advice, to help patients do a good job of health "self-regulation".
A big data electronic screen in the entrance and exit preparation center of Chinese medicine hospital
"Cloud communication", digitalization extends medical services
The "cloud communication" based on Internet technology makes the hospital's humanized escort measures warmer.
The reporter saw in the "Doctor-Patient Cloud Living Room" of the Internet Hospital of Shanghai Municipal Hospital of Traditional Chinese Medicine that with the help of online video voice calls and video functions, doctors and patients, families and nurses can communicate online video "face-to-face" at any time. Family members who cannot accompany them due to the epidemic can communicate with the doctor more conveniently about the treatment plan, complete the matters that require the cooperation of the family, and fully understand the treatment status of the patient during the hospitalization.
For patients who really need to be accompanied, Shanghai Municipal Hospital of Traditional Chinese Medicine has simplified the process of handling escort certificates. Escorts can apply for electronic escort certificates through WeChat public accounts, just scan the two-dimensional code on WeChat, enter the mini program, complete the entry of patient hospitalization information online, real-name authentication of escorts, upload ID photos, life photos and nucleic acid reports, and complete the "electronic escort certificate" processing matters in one minute.
As one of the first hospitals in the city to realize the online prescription of Chinese medicine tablets, inpatients of Chinese medicine hospitals can directly go to the pharmacy window to receive the Chinese medicines that need to be taken next when they are discharged, and they can also use the "online follow-up" function of the Internet hospital to sit at home and operate online consultation and prescription of drugs and Chinese herbal medicine express delivery to the door.
In addition, the hospital also provides AI TCM follow-up services, sending patients the relevant knowledge of TCM rehabilitation, health maintenance, medicinal diet, acupuncture points and other related knowledge corresponding to single diseases in the form of telephone consultation, and conducting satisfaction surveys and follow-up appointments.
In the Internet hospital of the Chinese Medicine Hospital, the "Doctor-Patient Cloud Living Room", doctors and patients are video-connected with patients' families.
Zhong Liwei said that digital transformation has brought tangible benefits to inpatients, and after the implementation of the one-stop service model of integration in and out of hospital, the waiting time for patients to enter the hospital has been shortened by an average of 2.3 days, the preoperative waiting time has been shortened by an average of 1.7 days, and the time for taking Chinese medicine for the first time has been shortened by 1.5 days.