Some Mercedes-Benz EQC car owners defended their rights due to the failure of the car, and Mercedes-Benz responded for the first time

Blue Whale Auto, January 24, recently Mercedes-Benz EQC owner due to motor failure and launched a rights protection, to which Mercedes-Benz official response for the first time, the content is as follows:

We and the relevant dealers have paid attention to the centralized feedback of some EQC customers on the use of their vehicles, and have obtained relevant information about the participating customers through compliance channels and with the authorization of the customer.

1) Preliminary matching with the inspection/repair records in our system: at present, most of the customer's vehicles have been tested or repaired and put into normal use; there are still individual customers whose vehicles have been repaired and waited for the customer to pick up the car at the dealer.

2) At the same time, we are also contacting these customers one by one to actively understand customer concerns and respond to customer concerns in a targeted manner.

3) In addition, we are actively studying customer feedback on vehicles and will formulate specific product optimization plans based on this.

Mercedes-Benz EQC is the first pure electric SUV under Mercedes-Benz, the domestic version on sale is produced by Beijing Benz, and there are two models currently on sale, EQC350 and EQC400, with guidance prices of 499,800 and 579,800 respectively.

Recently, 68 Mercedes-Benz EQC owners launched a joint statement, saying that the purchased Mercedes-Benz EQC motor has failed and that the Mercedes-Benz EQC may have design defects. In the joint statement, most of the owners of Mercedes-Benz EQC will prompt "fill coolant" before the motor failure, and probably after the front cabin cover, the coolant also has a significantly less phenomenon, after the 4S shop test, did not give a clear reason, just added coolant. When the coolant penetrates into the motor, it causes the motor to burn out, eventually causing the owner to be unable to start the vehicle.

Subsequently, the 4S shop claimed that the vehicle needed to replace the motor or power battery, and the motor needed to be sent from Germany to China, and in some areas, the rider waited for the motor + repaired the motor for more than 35 days and more. Not only that, when the owner asked the Mercedes-Benz 4S store to provide detailed work orders, replacement reasons, etc., the Mercedes-Benz 4S store refused to provide.

According to the data of the Association, the cumulative sales of EQC in 2021 was 6098 vehicles, compared with 687 vehicles in December last year, an increase of 67.56% year-on-year. It is not difficult to see that Mercedes-Benz, as a representative of German cars, the sales of pure electric vehicles are not as good as Weilai and ideal, and now there are problems with the car and machine, and sales will stagnate.