On January 23, according to the official news of Jingdong, Jingdong's first intelligent digital human customer service Qianyan was officially inaugurated, providing consumers with a technical and warm customer service experience.
According to reports, Qianyan is set as a 22-year-old, Z generation beautiful girl, lively and cute.
In terms of function, she can realize various consulting problems such as pre-sale, sale, and after-sales, such as commodity consultation, price insurance, reminders, cancellation orders, activities, assets, after-sales policies, and finance.
In the future, she also hopes to actively develop more skills and become a reliable grass grower and a good thing recommendation officer.
It is reported that Qianyan is based on the industry's advanced speech recognition technology such as the model architecture of the streaming end-to-end communicator, and the accuracy of Mandarin recognition in the near field Chinese can reach 98%, and can provide mixed recognition of Sichuan dialect, Cantonese, English and Mandarin, using the streaming interface real-time transmission to support users to return text while speaking, and the response speed can reach milliseconds.
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