2021 is not only the "first year" of the meta-universe, but also the "first year" of the virtual digital person. Digital people, who seem far from the lives of ordinary people, are actually affecting every aspect of life.
First of all, in the customer service position, digital people are gradually replacing real people. JD.com launched the country's first virtual digital human customer service "Joyce", which can not only answer a variety of questions such as commodity consultation, price insurance, order collection, cancellation of orders, activities, assets, finance, after-sales policies, etc., but also can even tell jokes with users, which is exactly the same as real people in expression.
Banks have also begun to adopt digital people as customer service and wealth managers. Bank of Ningbo Shanghai Branch welcomed the 001 digital employee "Xiaoning", providing various business consulting and handling services for bank customers with a vivid customer service image. At present, Xiaoning can answer more than 550 common business questions and more than 3,000 related business questions derived from them. Through continuous optimization and learning, "Xiaoning" can add more than 50 derivative problems every day.
In addition, major banks and operators have also adopted digital human customer service. Everbright Bank adopts the digital person "Xiaoxuan", Shanghai Pudong Development Bank adopts the digital person "Xiaopu", and China Unicom adopts the digital person "Xiao U". A wave of digital people is becoming popular in customer service positions in major enterprises.
You know, digital people are divided into service digital people and performing arts digital people. Customer service, wealth managers, shopping guides, etc. are all service-oriented digital people, and virtual hosts, anchors, and virtual idols belong to performing arts digital people. In the latter, digital people have also brought huge changes to the show business.
For example, in the news, digital human technology has begun to be frequently applied. CCTV News adopts the digital human sign language anchor, the China Space Administration released the digital human Zhu Rong, and digital people can be seen throughout the winter Olympics this year. Gu Ailing digital person double, Wang Bingbing digital person double, weather host Feng Shu's digital person Feng Xiaoshu and so on began to be active on the big screen.
On top of idol stars, digital people are also rising rapidly. For example, at the recent Beijing Winter Olympics, virtual singer Luo Tianyi sang "Time to shine" to ignite the venue and cheer for the promotion of the Winter Olympics. On the short video track, digital people are even more sought after. "Liu Yexi", who debuted at the peak of TikTok, to "catch."
The demon's beauty virtual talent" set up turned out to be nearly 5 million fans with two videos.
The addition of Internet manufacturers has added "a fire" to digital people. The Baidu Intelligent Yunxiling Platform launched by Baidu integrates multi-faceted technologies such as portraits, voices, languages, and interactions to achieve a high degree of restoration of digital people to real people. What used to take months to make is now compressed into a few hours.
Virtual digital people have become the outlet of the moment, and funds and enterprises have poured in. According to Tianyancha data, there are 288,000 virtual digital person-related enterprises in the mainland, and in 2021 alone, more than 180,000 newly registered enterprises will be added. Within 5 years, the compound growth rate of newly registered enterprises is close to 60%.
A new trend of digital people is sweeping industries such as banking, the Internet, media, and showbiz. It is foreseeable that virtual digital people will not only change the customer service industry, but may even completely rewrite the show business circle.