"Please, please help me, if I can't see the disease this time, my wife's illness really doesn't know when it will be seen." On the afternoon of January 17, the Changsha Railway Station was full of passengers, and a middle-aged man carrying a large bag of luggage pushed his wife in a wheelchair, with an anxious face. At this time, Changsha station passenger duty officer Chen Xiaoyong is in the waiting hall as usual patrol, see this scene and then go forward to inquire, after understanding, learned that this middle-aged man surnamed Jiang, from a rural area in Ningyuan County, early in the morning with his wife by car to Changsha Railway Station, ready to go to Beijing to see a doctor, when entering the station to hear the radio propaganda to clearly enter Beijing need to hold a negative nucleic acid test certificate within 48 hours, but the test results have not yet come out, which makes them very anxious.
After comforting the two, Chen Xiaoyong immediately contacted the hospital, learned that the test results could be obtained before 22:00 on the same day, she checked the tickets of the husband and wife, found that she could not catch the train, she assisted Mr. Jiang to handle the ticket change procedures, considering that the husband and wife waited for a long time and the legs and feet were inconvenient, she pushed the wheelchair to guide the two to the station love waiting area, and handed warm tea.
After the couple rested for a while, Chen Xiaoyong asked them if they had a Beijing Health Treasure, and after learning that there was none, he helped the couple download and complete user registration and face recognition verification. At 18:00, Chen Xiaoyong of the day shift and his successor apprentice Jiang Xuan carried out a work handover and asked him to help the couple get on the bus smoothly. At 22:30, in the waiting area of love, Jiang Xuan helped Mr. Jiang confirm that the nucleic acid test result was negative, wrote the station love service telephone number with a note, and assisted Mr. Jiang to carry the wheelchair onto the train and instructed: "When you return from Beijing or come to our train station later, you can contact us in advance, and we will pick you up at the front square of the station or at the entrance of the train." Mr. Jiang folded the note neatly into his pocket and thanked him.
Since the establishment of the "Xiaoyong Love Service Team" at Changsha Railway Station in 2012, such a warm scene has been staged at the station every day. Chen Xiaoyong has won honorary titles such as National Model Worker and Locomotive Medal for his warm and thoughtful service, and has brought out more than 30 apprentices and served more than 5,000 key passengers.
Reporter Li Jinzhu Correspondent Fang Li Li Lepei