Reporter | Li Xinting
Liu Jiang has used the Cloud Flash Charger App to pay the phone bill for two consecutive years, because he feels that the software is more favorable. Until recently, he found that several recharges had not arrived, and realized that he might have been deceived.
Yunshuo charge claims to be a recharge group purchase preferential platform, through cash prepayment and large orders, etc., in the form of major communication operators, fuel suppliers to strive for discounts, thereby providing users with a 95% discount on phone bills and fuel cards.
When Liu Jiang began to use cloud flash charging two years ago, the recharge process was relatively smooth, and he felt that the discount was not bad. Until the beginning of January this year, Liu Jiang recharged 100 yuan of phone bills, and the software showed that the recharge was successful, but the actual phone bills did not arrive for a long time. After inquiring, he found that the recharge fees in November and December last year did not arrive.
Liu Jiang tried to contact the customer service of YunShanchong, but only the robot automatically replied, and the human customer service could not be contacted. In all the previous recharge records, there was no detailed order information, order number, click into the order details page, only "transaction success" four words. Even if the recharge in recent months has not arrived, the cloud flash charge transaction page still shows "transaction success", and there is no trace of where Liu Jiang's money has gone.
There is no detailed order information in the cloud flash recharge record. Image source: Courtesy of the interviewee
Interface News consulted China Mobile customer service on this, and the staff said that they did not know about the cloud flash charging platform, China Mobile and cloud flash charging did not cooperate, and consumers should contact the platform customer service to protect their rights.
The company of Yunshuang charging is Hunan Hengyinli Network Technology Co., Ltd. According to the Tianyancha App, its registered place is Room G0035, headquarters building of Changsha CLP Software Park Co., Ltd., No. 39 Jianshan Road, Changsha High-tech Development Zone. The interface news reporter called the company's customer service telephone and showed that it had been stopped. According to Hunan Daily, the company's place of registration does not exist and is a virtual address.
On the black cat complaint platform, there are more than 600 similar consumer complaints, and some users have recharged their phone bills for a year at one time, with a balance of more than 1,000 yuan, but since November last year, the phone bills have disappeared after recharging.
Apple's App Store shows that the cloud flash charge software was also optimized 1 month ago and added cloud mall related functions. The interface news reporter found that at present, the software can also be downloaded normally, and can be recharged with a minimum of 100 yuan. This also means that there will still be users who will continue to suffer.
In addition to using phone bill discounts and refueling discounts to attract users, cloud flash charging also has an invitation sales mechanism. An advertisement published in its App said that users invite friends to join the software, they can get e-commerce life and advertising revenue dividends, the more people invited, the higher the membership level, the more benefits and benefits they get. Cloud Flash Charger also transmits "invitation tips" to users, such as sharing software with family and friends, sharing to more than 3 WeChat groups/QQ groups with the highest success rate.
Another "gold swallowing" item in the cloud flash charging software is the red envelope activity, the user needs to transfer a certain amount to the red envelope balance, thereby obtaining the reward, and the accumulated reward can be withdrawn. According to The Hunan Daily, some users have accumulated a balance of more than 11,000 yuan in the cloud flash charging App, and have not been able to withdraw cash since November.
A part-time website also published a cloud flash charge advertisement, calling it a "money-making App", and the poster wrote "Every day with cloud flash charge can also save half a month's wages, phone bills, fuel cards as low as 8.5% off" advertising slogan.
Cloud flash charging in-app advertising. Image source: Screenshot of the Cloud Flash Charger App
In the Apple App Store cloud flash charge download comment area, some users issued a warning two years ago, "Don't covet small bargains, wait until you are deceived to contact the after-sales no one cares about you."
Liu Jiang also said that if there is a channel in the future, he will continue to complain, "I hope that no one will be deceived again." ”
(In this article, Liu Jiang is a pseudonym.) ）