As a leading third-party automobile quality evaluation platform in China, Che quality network has launched the "100 Car Owners Evaluating New Cars" survey activity since August 2010, and will conduct a special survey of several new models with high attention and market sales for at least six months every month to fully understand the reliability and consumer satisfaction of new cars sold in the Chinese market, and help more consumers choose reliable and durable automotive products. Up to now, the "100 Car Owners Evaluating New Cars" survey activity has cumulatively investigated more than 280 new cars, and collected nearly 30,000 effective car owner samples.
Survey period: November 1 to November 30, 2021
Valid questionnaires: 120 copies
Geely Xingyue L is based on the CMA platform, positioned as a compact SUV, and has been hot since its listing. Whether it is from the design, size, configuration or the volvo Drive-E engine equipped with the whole series, as the new flagship SUV model of the Geely brand, the Hoshikoshi L is quite interesting. According to the car owners who participated in the survey of "100 Car Owners Evaluating New Cars" in this issue, the 2021 Geely Xingyue L was widely praised in terms of appearance design and configuration level, but some consumers also reported that there were occasional failures in the battery and audio-visual systems of the new car.
In the 120 valid questionnaires collected, the comprehensive owner's true evaluation of the 2021 Geely Xingyue L in terms of model fundamentals, driving experience, cost of use, quality reliability, pre-sales/after-sales service, and the comprehensive score of the 2021 Geely Xingyue L in this survey was 87 points, which met the recommended standards of the car quality network.
First, the owner of the portrait: middle-aged men mostly
First-time car buyers accounted for more than 60%.
Judging from the survey results, the vast majority of the 120 owners of the 2021 Geely Xingyue L participating in the survey are men, accounting for 87.5%. From the perspective of age segment, most of the car owners surveyed are concentrated between 36-40 years old, accounting for more than 30%. In addition, car owners aged 31-35 and 41-50 accounted for 25% and 20.8% respectively, which also proves that Xingyue L is deeply loved by middle-aged consumers. Among them, the proportion of car owners who buy a car for the first time has reached 65%, which shows that the Hoshikoshi L, which has excellent comprehensive quality performance and excellent cost performance, has become the first choice for many family cars.
Second, the model fundamentals: the design is recognized
The name of Gilli Star L carries the "L", which means Larger (bigger), Luxury (luxury), and Liberate (subversive). In terms of appearance, Xingyue L adopts Geely's latest family design language, the front face shape is very thick and solid, with a straight waterfall type concave front grille, the overall aura is full. Including the middle net and the bottom air intake, the new car has added a large number of chrome decorative parts for embellishment, solemn majesty and also a good sense of refinement. This was also confirmed in the survey, with 39.2% of car owners saying they were attracted by the exterior design of Hoshikoshi L, while another 29.2% and 27.5% of owners agreed with Hoshigoe L in terms of "assembly process" and "spraying process".
In the survey on the internal situation of the 2021 Geely Xingyue L, the "interior layout" became the most satisfied part of the car owners participating in the survey, accounting for 32.5%. In addition, in terms of "car vision", "storage space" and "material workmanship", Hoshikoshi L has also been recognized by many car owners.
Overall, the comprehensive performance of the exterior and interior of the 2021 Geely Xingyue L reached the expectations of car owners, and nearly half of the surveyed car owners expressed "great satisfaction" with the internal/external configuration level of Xingyue L, with 35.8% of owners who thought they were "satisfied" and 18.4% of "average" car owners, with no "dissatisfied" evaluation.
Third, driving experience: full of power
Excellent comfort
When it comes to measuring how a car feels when it comes to driving, everyone values something different. In this survey, 54.2% of car owners said that they value the driving and riding experience of this car more, and this survey result is also in line with the positioning of Geely Xingyue L's home SUV. In addition, 30.8% of car owners said that they valued the driving experience of Hoshikoshi L.
All Hoshigoku L models are equipped with Volvo Drive-E series VEP4 in-line four-cylinder all-aluminum engines and are available in two tuned versions, 2.0TD-T4 EVO and 2.0TD-T5. The 2.0TD engine uses a low-inertia turbocharger that intervenes when the engine speed reaches 1000 rpm, effectively reducing the phenomenon of turbo hysteresis, and also with an overcharging mode. Among them, the maximum power of the 2.0TD-T4 EVO engine is 160kW and the peak torque is 325N·m; the maximum power of the 2.0TD-T5 engine is 175kW, and the peak torque is 350N·m. In terms of transmission, the two engines will be matched with a 7-speed wet DCT dual-clutch and an Aisin 8-speed manual transmission.
In further investigation, the 2021 Geely Star-Vietnam L will be surveyed on six aspects: acceleration performance, steering performance, braking performance, silence, comfort and functionality. Most of the owners who participated in the survey gave a high evaluation of the comfort, silence and functionality of the Hoshikoshi L, but some owners said that during the driving process, the braking performance of the Hoshikoshi L was average, and there was room for optimization and improvement.
In the comprehensive evaluation of the driving experience of the 2021 Geely Xingyue L, the owners participating in the survey gave an objective evaluation, more than 80% of the surveyed car owners gave "very satisfied" and "satisfied" evaluations, and only 1.7% of the surveyed car owners clearly expressed "dissatisfaction".
Fourth, the cost of use:
Most car owners said it was acceptable
As a brand new model that has just been on the market for half a year, the 2021 Geely Xingyue L currently has no discounts in the terminal market. But even so, there are still as many as 83.3% of car owners who believe that their car purchase price is reasonable and meet psychological expectations, which shows that the cost performance of Xingyue L's products can indeed satisfy most consumers. After the purchase of the vehicle, the cost of use in the later stage has become the most concerned topic for car owners.
In the fuel consumption survey for the 2021 Geely Xingyue L, 2.5% of the owners said that the fuel consumption was less than 8 liters; the car owners with fuel consumption of 10-12L were 54.2%, accounting for the highest proportion. Most owners believe that the car's fuel consumption performance is in line with expectations. In addition, of the 120 questionnaires that participated in the survey, more than 80% of the questionnaires believed that the repair/maintenance costs of the 2021 Geely Star Yue L were expected and within a reasonable range.
For the overall evaluation of the cost of use of the 2021 Geely Xingyue L, the owners participating in the survey gave a relatively objective evaluation, and the car owners who chose "very satisfied" and "satisfied" accounted for 5% and 32.5% respectively, the car owners who thought that "average" accounted for 55.8% at most, and the owners who clearly expressed "dissatisfaction" were only 6.7%.
Fifth, quality and reliability:
"Battery failure" and "AV system failure"
There are relatively many problems
According to the survey results, of the 120 valid questionnaires received, 28 questionnaires showed that the vehicle had experienced non-human malfunction or quality problems, accounting for 23.3%.
Among these vehicles with non-human faults, the proportion of vehicles with the first fault occurring within 500 kilometers is the highest, at 32.1%, and the proportion of vehicles with a mileage of 500-1000 kilometers and 3000-5000 faults is the second, both 25%. The survey results of the first failure time period show that for most of the surveyed car owners, the first failure of the vehicle occurred within 1 month of the purchase of the car, accounting for 42.9%.
In further investigation of car owners, we found that the proportion of non-human failures in body accessories and electrical appliances was the highest, which was also reflected in the survey results of "the most serious quality problems or defects of this car". After investigation, it was found that car owners complained the most about the "other" problems of Geely Xingyue L, accounting for 82.1%, of which most of them were "battery failure" and "audio and video system failure". In addition, some car owners have also reported that Hoshikoshi L also has problems such as "engine failure lights up" and "flat tires".
Although some car owners complained about the quality and reliability of the 2021 Geely Star Yue L, they still gave a relatively objective evaluation. The proportion of car owners who gave "satisfactory" evaluations was 21.7%; the proportion of car owners who said they were "very satisfied" was 20.8%; the number of car owners who said "average" was the largest, accounting for 41.7%, while the proportion of car owners who explicitly said they were "dissatisfied" was 15.8%.
Sixth, pre-sale / after-sales service:
"Can't pick up the car" complains a lot
In the process of sales and subsequent maintenance of vehicles, the role of consumers has also changed from that of prospective owners to car owners, during which contact with car dealers is the most frequent. Therefore, the quality and professionalism of the pre-sales/after-sales service of automobile dealers play a vital role in consumers' purchase of vehicles and even in subsequent maintenance of vehicles.
In this survey of the 2021 Geely Xingyue L pre-sales/after-sales service, all the car owners surveyed chose "authorized 4S shop" for the maintenance channels. In addition, of the 120 questionnaires received, 42 showed that car owners had encountered pre-sales/after-sales service problems, accounting for about 35%.
Through further investigation, it was learned that the owner's complaints about the pre-sales/after-sales service of the 2021 Geely Xingyue L were mostly focused on the non-fulfillment of the promise, which was also reflected in the "specific problems existing in the pre-sales/after-sales service of the vehicle". Some car owners believe that Geely Xingyue L has encountered problems such as "not being able to pick up the car" and "not fulfilling the sales promise" in the process of car purchase.
However, in the overall evaluation of pre-sales/after-sales service, the owners surveyed still gave an objective evaluation, of which 13.3% of the owners who thought they were "very satisfied"; 21.7% of the owners who thought they were "satisfied"; 40% of the owners who thought that they were "average" and 25% of the evaluations that explicitly expressed "dissatisfaction".
Overall
As the new flagship SUV model of the Geely brand, the attention of Hoshigoe L has remained high, and its strong comprehensive strength has enabled it to occupy a place in the highly competitive market and has also achieved good sales results. Judging from the survey results of the "most satisfied" survey for the 2021 Geely Star-Yue L, exterior design, cost-effectiveness and interior design have become the three most satisfied options, of which up to 40.9% of the surveyed car owners expressed their approval of the appearance of the Star-More L. Among the "most dissatisfied" survey options, 40.9% of car owners also chose the "pre-sales/after-sales service" option. The reasons are basically the same, due to geely's production capacity problems, many consumers have failed to pick up the car on time, which has led to a lot of dissatisfaction. Overall, the comprehensive performance of Xingyue L in all aspects can still satisfy most car owners, and Geely, as the leader of its own brands, has achieved gratifying results in recent years, so more than 90% of the surveyed car owners said that they will continue to consider Geely brand models when changing cars in the future.