Recently, Tianjin university student Xiao Li reported to the surging quality report complaint platform (https://tousu.thepaper.cn) that on December 3 this year, he and his girlfriend went to an ASUS computer store in Nankai District, Tianjin and spent 10,200 yuan to buy an ASUS brand laptop, but he then inquired and found that the same computer was quoted for no more than 6,000 yuan on multiple online platforms and physical stores. Xiao Li contacted the store to ask for a refund of the difference, but the owner refused.
On December 18, The Paper contacted the ASUS store in Nankai District, Tianjin on this matter, and the owner said that the price was slightly higher due to the computer purchase cycle, and there was no increase in price sales; the price was nearly doubled, possibly because consumers installed some software. For Xiao Li's request to refund the difference, he could not accept it, "up to 1000 refunds".
Xiao Li believes that he did not install additional software, and the computer is not a high configuration, which should not produce such a high price difference.
Payment records presented by Mr. Lee
Consumer Complaints:
Xiao Li said that he and his girlfriend were studying at a university in Tianjin, and that in December this year, at the end of the school semester, they wanted to write a thesis, and because his girlfriend's computer was broken and needed to be replaced with a new computer, he and she went to the Asus store near the school.
Xiao Li said that he and his girlfriend did not know much about computers, and originally wanted to buy a computer that had been used before to meet the needs of writing papers. But at that time, the owner introduced that the Asus Fearless 14pro had a high-definition OLED display and was better used, and he and his girlfriend agreed to buy the computer after discussing it.
Xiao Li said that the price tag on the counter showed that the price of this computer was more than 5,000 yuan, but at the time of settlement, the owner said that more than 5,000 yuan was the lowest price of the model, and the computer selected by Xiao Li was highly configured, and the price was 10,200 yuan.
Xiao Li said that after returning to school, he and his girlfriend inquired online and found that the price of the same computer on major platforms did not exceed 6,000 yuan, and the price after the discount on asus's official website was only 5199 yuan. He also inquired from other ASUS stores in Tianjin and learned that the price of the same computer was 5299 yuan.
Xiao Li said, "We can understand that the price of physical stores has a premium, and there is no requirement that the price can be the same as on the online shopping platform, but the price of physical stores is twice as high, and we cannot accept it." ”
Xiao Li said that he then found the owner of the store and hoped to refund the difference, but the owner said that the price of the computer was greatly affected by the purchase cycle, so there would be a certain price fluctuation, and the maximum refund could only be 1,000 yuan. He complained to ASUS headquarters, but the other party said that the transaction was completed offline, so he hoped that the two sides would negotiate a settlement on their own.
Xiao Li said that the computer configuration he purchased was not high-ended, and there was no additional software installed, which should not generate such a high premium in any case. To this end, Xiao Li had asked the store for a purchase order, but the owner only sent him a spreadsheet with different styles of computer prices, of which the one he bought was more than 7,000 yuan, but the form was not stamped, he believed that there was no proof of validity, "The maximum price should not exceed 6,000 yuan, hoping that the merchant can refund the difference."
The computer purchase contract presented by Mr. Lee
Merchant Response:
On December 18, The Paper contacted the owner of the Tianjin Bainaohui ASUS store about the above consumer complaints.
The owner said that the computer and other goods are different, the price fluctuates greatly by the purchase cycle, and the purchase price will fluctuate to a certain extent in different time periods, but there is no case of increased price.
As for why the price difference between the price and other physical stores is nearly 1 times, the owner said, "It may be that they chose to install some software, I am not clear about what software, I was not present that day."
The owner said that once the computer is sold, it cannot be returned, "We have already recorded the account, at most give him a refund of 1,000 yuan, he does not accept us and there is no way."
Subsequently, the surging news contacted asus official customer service, which said that the price of the computer will vary according to the region and platform, but it will not be too different from the official website price. Regarding the dispute between Mr. Li and the store, the customer service said that the transaction arose offline, and the official was inconvenient to intervene, hoping that the two sides could mediate on their own.