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A dispute arising from the failure of the courier to come to the door
It has aroused heated discussion among netizens
A 79-year-old man in Chongqing finished picking up the courier
Sudden death on the way upstairs
Topic #Express delivery did not come to the door of the elderly to pick up the goods on the way to sudden death #
#老人取件猝死快递公司该不该担责 #
Successively appeared on Weibo hot search
The family of the deceased said
The building where the elderly live does not have an elevator
The courier weighed 22 pounds
The delivery method is delivery upstairs
The family of the deceased believes
The courier did not fulfill his due diligence in delivery
According to the recording of the call provided by the courier company
The courier confirms the address with the elderly man on the phone
The call did not indicate that the courier would be delivered upstairs
December 3
The courier company responded
When the courier communicates with the customer by phone
The customer clearly indicated that he took the initiative to go downstairs to pick up the goods
The courier's operation is in line with the company's procedures
The company has sent people to communicate with the family
Should the courier company be held responsible?
Netizens quarreled
To this
Some netizens believe that couriers and courier companies have the responsibility to:
"Since the goods are indicated for home delivery,
It would be a dereliction of duty not to deliver to your door."
"Passers-by see the old man carrying vegetables to help,
How to give heavy objects to the elderly with confidence? ”
Some netizens also think
Proof between "pick-up courier" and "sudden death"
Causality is difficult
What do you think about that?
Is your courier delivered to your door?
Source: China News Network (ID: cns2012) integrated Beijing News, emergency call, political and legal channel, netizen comments, etc
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