The construction of the "15-minute service circle" is the focus of the current improvement of people's livelihood in the communities of various streets and towns, while balancing the layout of community resources, is it possible to further sink some services to the grass-roots level and narrow the scope of the service circle? In Tangqiao Street, Pudong New Area, the "three mouths and one vision" at the entrance and exit of each community has become a strong support for the "15-minute service circle", and with the construction concept of "one community and one plan", more convenience is sent to the "walking circle" of residents.
"Three ports and one vision" is at the main entrance and exit of the community, through a series of transformation and upgrading, to create a "safe guard of the pass", "community service port" and "civilization demonstration window". After intensive construction, at present, the "three mouths and one vision" work of Tangqiao has covered 17 neighborhood committees and 19 communities, and the affairs that were originally to be handled by the "doorstep" service station of the residential area, such as consultation and reception, policy publicity, cultural and sports activity registration, and sharing of goods, can be handled by the way when residents go out.
In the Longyuan residential area located in the Huanlong Road area, the "three mouths and one vision" under construction will also become a platform for enhancing the cohesion and autonomy of residents according to the construction concept of "one community and one plan". Wan Tianjie, general secretary of the party branch of Longyuan Residential Area, said: "We hope to carry out the normalized reception work of the industry committee in the 'three mouths and one vision', so that residents can reflect the problems at any time, and also hope to carry out more diverse volunteer services again and stimulate the potential of community volunteer service." ”
The construction of the "doorstep" service station allows the social workers of the neighborhood committee to go out of the office and into the residents, and the reception system of "three mouths and one vision" upholds this concept. Every day, there are special people on duty at the "three mouths and one vision", or answer questions, or record opinions and suggestions, and have zero-distance contact with residents.
"We have set up a '1+3+X' volunteer team of 'three mouths and one vision', of which '1' refers to the leadership of the general branch of the party in the residential area, '3' is the 'troika', 'X' is other volunteers, there are nearly 70 people, this team can ensure that the 'three mouths and one vision' can be normalized during the morning and evening rush hours." Wan Tianjie said.
This also solves the problem of "intermittent reception by the industry committee" reflected by the residents of longyuan residential area in the practice of "I do practical things for the masses". In the past, residents had to reflect the situation to the industry committee, generally through WeChat group communication, inevitably there were omissions, and face-to-face, point-to-point offline communication not only made up for the lack of online communication, but also "pushed" the members of the industry committee in front of the residents to exercise their service capabilities.
"Instead of waiting for the rabbit in the office, it is better to pull out and practice and directly face the masses to serve." Wan Tianjie said that in important work such as vaccination and election, the volunteers of "three mouths and one vision" are serving in the frontline, and the people can "ask questions casually, raise opinions at any time, and take information at any time", which is the greatest convenience gained.
"On the one hand, to provide convenience to residents, on the other hand, to exercise the business level of the members of the 'troika', the construction of 'three mouths and one vision' in Longyuan residential area has achieved a win-win situation, and at the same time, as a sub-new community, through the formation of a 'three mouths and one vision' volunteer team, the volunteer service force of the community has been enriched, more people have been united, and the 'software' of community governance has also been improved." The relevant person in charge of Tangqiao Street said.
On the basis of promoting the construction of "three mouths and one vision" in 11 communities in 2020, this year Tangqiao compiled the "Three Mouths and One Vision" Guidance Manual, which carried out special training for residential district secretaries and heads of relevant departments, further deepening this practice. Especially in promoting the normalization of reception work, at present, the "three mouths and one vision" have implemented the mechanism of special duty during morning and evening peak hours.
Next year, Tangqiao strives to achieve full coverage of the construction of "three mouths and one vision" in 24 residential areas, and studies and formulates the construction standards, service standards and assessment standards of "three ports and one vision" to open up the "last meter" of serving the masses. In the future, in the "walking circle" of Tangqiao residents, the sunken public services will become more and more substantial.
Author: Tang Weijie
EDIT: Zhu Yue