Today's story takes place in Taiyuan, Shanxi, is about the dispute between customers and restaurant owners, the time was relatively early, but it is very educational, and it has been repeatedly ridiculed by netizens recently.
Before telling the story, it is still necessary to remind the owner of the restaurant that it is no problem to do activities to drain the flow, but be sure to make the rules in advance to avoid unnecessary disputes.
The story is like this, before a restaurant in Taiyuan, Shanxi, I did a drainage activity, sent coupons to some customers, and the consumption of 800 yuan can be discounted, and the intensity of the activity can be described as very tempting.
Because of this, Ms. Cheng also got a coupon, so she decided to go to team building with her colleagues in the company, and the place was set at this restaurant bar.
It may be because the business activities are too hot, there are many people in the store, the sales of dishes are also very hot, many dishes customers order too much, and finally exceed expectations.
The store had to communicate with the customers, for some of the dishes that had been sold out, most of the customers also accepted, Ms. Cheng also accepted, some of the dishes that had been sold out were replaced by other dishes.
But later, more than 20 skewers of lamb were sold out, and when the store communicated with Ms. Cheng, Ms. Cheng did not agree to exchange dishes at a table, and finally could only negotiate a refund.
But who knows that there is a problem with the refund link, so that the store and the customer quarrel for a long time, and finally the angry boss threw the glass on the ground.
Originally, according to ms. Cheng's actual consumption amount, the price of 20 skewers of lamb was ten yuan, so the merchant thought that ten yuan should be refunded to Ms. Cheng, but Ms. Cheng believed that the merchant should refund the original price, that is, 100 yuan needed to be refunded.
This point is certainly unacceptable to the merchant, after all, Ms. Cheng's table of people has only spent more than 80 yuan to eat, which has already lost money, and now it is still required to refund another 100 yuan, how is this appropriate?
But Ms. Cheng insisted that the merchant needed to refund 100 yuan, which also angered the staff in the store, and the clerk also made an irrational move at that time, directly throwing the money in front of Ms. Cheng and saying, Do you love it or not!
In the end, there was no way, and the owner of the hotel had to intervene in person to mediate.
After the owner of the hotel came, Ms. Cheng still insisted on her initial statement, asking the store to refund 100 yuan to her. But this requirement is obviously unacceptable to the owner of the store, after all, this activity has lost a lot of money in order to drain the flow, and now it is necessary to refund the customer's money, which makes the hotel how to maintain its operation?
Ms. Cheng still did not spare, and the angry restaurant owner threw the glass on the ground, according to Ms. Cheng's later description, the glass slag splashed the people on their table.
Because the two groups of people were deadlocked, they finally had to seek help from the TV station, and after the staff of the TV station arrived at the scene, the two groups of people also had different opinions.
Ms. Cheng still insisted that the hotel refund the period of 100 yuan, but the owner of the hotel also said, you only spent a total of more than 80 yuan to eat, now let me refund you 100 yuan, this meal you did not spend a cent and earned more than ten yuan, which is obviously not justified.
Later, under the mediation of the TV station staff, the two groups of people finally made a compromise, the restaurant owner apologized for his act of smashing the glass, and Ms. Cheng no longer struggled with the 100 yuan.
The matter seems to have a happy ending, but the comments of netizens are very wonderful, and most netizens have shown disdain for Ms. Cheng's love to take advantage of the small, thinking that Ms. Cheng's approach is really excessive.
There are also some netizens who have wonderful comments, some netizens said that they still have to bring faces when they go out, some netizens say that they have really seen it for a long time, and more netizens have commented that it is really unlucky for the store to meet such customers.
As for how in the end, we will not do much in-depth research, but for this matter, it is still worth reflecting, of course, this reflection is two-sided.
First of all, I have to give the store a suggestion, as mentioned at the beginning, the store must think of all aspects when doing the activity, write into the rules of the activity, otherwise there will be only a problem left.
Secondly, before doing activities, you should consider many things, such as insufficient dishes or insufficient location, or other emergencies, and the response plan must also be prepared in advance, so that you can be prepared.
Of course, there are a few things I want to say about Ms. Cheng here.
You are using coupons to eat, this is nothing, the restaurant dishes are insufficient, you can ask for a change of dishes or a refund, which is nothing, but you spent more than 89 yuan, but asked the store to refund 100 yuan, in the absence of clear regulations, is your behavior appropriate?
As you can see from the video, you are also an office worker, maybe a senior leader, if you go to the company to meet this kind of customer, will you handle it the way you think? Don't do to others what you don't want, we can't get cheap and sell well.
Netizens' comments have a certain truth, of course, it is also more extreme, blame others also began to take Ms. Cheng's appearance to ridicule, this kind of behavior is not advisable, but What Ms. Cheng has done she herself has to reflect, you are cheap, but now let everyone on the Internet know.
As the saying goes, taking advantage of the small and eating the big loss, which is probably what it means.