Barley net, walking to see the refund is difficult

Many young people like to listen to concerts, watch dramas, musicals, and due to the recurrence of the epidemic, many cities have cancelled various events and scheduled performances have been removed.

Due to the double eleven promotion, not only online shopping platforms, many ticketing platforms, travel platforms have also launched preferential activities, many people preemptively booked, but at the same time, many consumers said that they encountered difficulties in the refund link.

At the beginning of the month, a citizen in Jiangsu said that on October 14, 2021, he purchased tickets for the Chinese mainland rock band "New Pants" Suzhou Station concert on Damai.com, and went to Shanghai Disneyland on October 31, 2021, and according to the epidemic prevention and control, he has been required to quarantine for 14 days, and cannot go to the concert on November 6, 2021.

After that, on November 1, he received a full refund SMS for the reasons of the epidemic, and followed the STEPS prompted by the SMS to draw an X on the ticket to tear it up, but the application for a refund was rejected. Damai.com does not refund the ticket and calls the centralized quarantine "personal reasons." Because the ticket has been torn up according to the requirements of Damai Network, it cannot be transferred or refunded, and it is in a dilemma.

In fact, this is not an isolated case, a consumer in Fujian said that he purchased a personal star Xiamen station performance ticket on Damai Network on September 7, 2021, due to the epidemic situation, the school has banned travel, but Damai Network has always rejected the refund application.

It is not only Damai Network, some consumers in Jiangsu reported that on May 13, 2021, they purchased 2 copies of the 799 yuan 5 days and 4 nights island time route on the WeChat public account "Walk and See Travel", due to the normalization of the epidemic, travel is inconvenient, there is no travel reservation, and no fees are incurred, but the merchant does not refund on the grounds of special goods.

In the past two years, the epidemic has often recurred, but out of their own needs, many people will buy performance tickets, travel tickets, amusement park tickets, etc. in advance when the epidemic has not started, but each outbreak has related disputes that need to be resolved urgently. It is true that in the case of repeated epidemics, most of the platforms are under pressure, but if they do not do a good job of after-sales, the reputation of the platform has not been optimistic when they can go out to play normally.