At 0:00 yesterday, the city's 3432 residential heating boiler rooms were officially heated, 9 days earlier than in previous years, and the room temperature of residents must reach 18 ° C. Beijing Youth Daily reporter learned that in the 2021-2022 heating season, Beijing Heat Group will conduct room temperature testing for 1 million households. During the normalization of epidemic prevention and control, the scale of household temperature measurement will be reduced, and online channels will be added. In addition, this year, the city also for the first time to enable contactless "SMS temperature measurement", if residents reflect that the room temperature in their home is not up to standard by replying to text messages, Beijing Heat Group will convert the feedback information to work order mode and arrange maintenance personnel to come to the door to dispose of it.
11 new spike boilers were added to supplement heating
Yesterday morning, a reporter from the Beiqing Daily came to the Xima boiler room near Majiapu in Fengtai District, and white smoke continued to erupt from the towering chimney. According to the forecast of the Municipal Meteorological Observatory, due to the influence of the cold wave, it is expected that the average daily temperature in beijing will continue to be below 5 °C from November 7 to 15. To this end, the Beijing Municipal Heating Office has issued the first heating 'heating order' in this year's heating season, and the city's heating units have carried out systematic heating to ensure that the room temperature of residents reaches 18 °C during the cooling period. Hu Di, deputy director of the Heating Office of the Beijing Municipal Urban Management Commission, said.
According to statistics, in the heating season of 2021-2022, the heating area in the city's urban area is expected to reach 919 million square meters, an increase of about 24 million square meters over the previous heating season. Among them, the residential heating area is about 647 million, and the urban area is basically clean heating.
Wang Jiaming, manager of the heating production department of Beijing Heat Group, a subsidiary of Jingneng Group, said that this winter, the municipal heat network has added three 58 MW spike boilers in the second phase of the Beichen Heating Plant, a new peak-shaving heat source, three 58 MW spike boilers in the second phase of the Zuojiazhuang Heating Plant, and 5 sets of 58 MW pinnacle boilers in the Baoneng Heating Plant.
What is a spike boiler? Wang Jiaming explained that under normal weather conditions, the waste heat of cogeneration is mainly used for heating. If there is insufficient heat in the heating network in extremely cold weather, the peak boiler will be started as a supplementary heat source.
"SMS Temperature Measurement" covers 500,000 heat users
After the official heating, the city will continue to do a good job in the operation and commissioning of the heating system and inspection work, take the initiative to enter the household, find and solve the problems of dripping and system balance in the initial heating period, and ensure the safe and stable operation of the heating system.
"During the normalization of epidemic prevention and control, we will reduce the scale of 'every five temperature measurement', that is, reduce the number of households that take temperature on the 5th, 15th and 25th of each month, and for the first time this year, we will enable contactless 'SMS temperature measurement', which is expected to cover 500,000 heat users." He Yingna, director of the customer service center of Beijing HeatIngli Group, a subsidiary of Jingneng Group, said that yesterday, Beijing Heating Group sent a survey text message to about 100,000 users, and the content of the text message involved residents' indoor temperature, service satisfaction, opinions and suggestions. "We hope that the users who receive the text message can reply to the message in a timely manner, and if the feedback room temperature is not up to standard, we will immediately convert it to a work order mode and arrange for maintenance personnel to come to the door for disposal." He Yingna said.
At the same time, this year, Beijing Heat Group will continue to promote smart room temperature monitoring, and plans to install 115,500 room temperature monitoring devices this winter, giving priority to covering residential users in areas with concentrated complaints about room temperature and low temperature areas. By installing room temperature data monitoring equipment in the user's room, the actual indoor temperature of the user can be obtained in a timely and accurate manner, combined with the operation data of the source, network, station and household, the heating quality can be comprehensively monitored, and the data support for the standard heating can be provided, so that the user's room temperature can be seen, so that the user knows the cold and warm first.
Intelligent robots improve hotline answering rates
Yesterday, the Municipal Urban Management Committee announced the service telephones of the heating management departments and heating stations in various districts, and if the heating in the home is not hot or the drip is leaking, they can call the telephone for repair.
Hu Di said that if the public encounters emergencies such as heating pipelines running and dripping, it is recommended to call the service phone of the district heating unit first, which is the fastest solution. You can also call the 96069 heating service hotline or the 12345 citizen hotline for repair, report or complaint. You can also handle heating business through the official mobile app of "Pocket Heat", the official Weibo of "Beijing Heat Customer Service", and the WeChat public account of "Beijing Heat 96069".
Can the heating service telephone be connected in the first place? He Yingna said that in the case of busy manual customer service, the heating service hotline will automatically transfer the calls made by citizens to the artificial intelligence robot. According to reports, in the last heating season, in the case of the peak period of hotline calls, the call connection rate has reached 90%, and this year in the case of new lines, we will strive to increase the connection rate again.
According to statistics, since the heating system began to be "debugged" on October 28, the number of work orders accepted by Beijing Heat Group's heating service has been 16,000, down 33% year-on-year, and the consultation volume accounts for more than half of the total work orders.
Text/Reporter Wang Bin Photo/Reporter Yuan Yi