Qianjiang Evening News Hourly News Reporter Sun Yan Correspondent Hu Ying
Recently, the Binjiang Brigade of the Hangzhou Municipal Transportation Law Enforcement Department received a complaint about the detour of the online ride-hailing car, and the passenger Ms. Zhou complained that the online ride-hailing driver's 32-kilometer road collected 69 kilometers of money from her.
"I want to complain, I placed an order in Yang * travel, from Xiaoshan Airport to Binjiang District Jiangnan Wenyuan, the driver drove 69.2 kilometers, but the map shows only 32.1 kilometers, the driver charged a total of 313.92 yuan, I want to complain about the driver detour ..." Recently, the Binjiang Brigade of the Hangzhou Traffic Law Enforcement Department received a complaint from Ms. Zhou, a citizen.
When the law enforcement personnel received the complaint, they saw that from the airport to the riverside, according to common sense, they could not run nearly 70 kilometers, and if the complainant reflected that it was true, this was a typical serious violation and must be seriously investigated.
Law enforcement officers immediately launched an investigation, and after verification by the AutoNavi Map APP, the economic route from Xiaoshan Airport to Jiangnan Wenyuan was indeed about 32 kilometers, so how could it drive nearly 70 kilometers? Did the driver really take a detour?
The key is to verify the driver's driving trajectory at that time and the on-board audio and video recording. Therefore, the law enforcement officer immediately contacted Yang * Travel.
"The driver said he drove the car exactly at the request of the passengers and there was no detour." The platform side quickly reported the situation to law enforcement officers and submitted the driving trajectory and on-board audio and video recordings.
It turned out that Ms. Zhou chose a comfortable vehicle with a slightly higher charging standard through the platform. Unexpectedly, halfway through the drive, Ms. Zhou received a call from the airline saying that she had taken the wrong luggage, so the driver took Ms. Zhou back to the airport to change her luggage and set off again to the destination Jiangnan Wenyuan, and finally the background showed that it had traveled a total of 69.2 kilometers and took 85 minutes. Coupled with the two airport highway tolls totaling 40 yuan, passengers eventually need to pay a total of 313.92 yuan, and there is no error in the calculation of the fee.
The driver's explanation was also confirmed by Ms. Zhou. In the end, the Binjiang Brigade determined that the ride-hailing driver did not have a detour.
The Hangzhou Traffic Law Enforcement Team reminds the public and passengers: If there is a dispute when riding in the cruise taxi (online car), the driver refuses to board, dumps passengers, detours, etc., he can record the license plate number, driver's name and other elements, call the Hangzhou Traffic Law Enforcement Team 24-hour service telephone 0571-85463212 to report, and the traffic law enforcement team members will deal with it at the first time.
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