Insight into the society, taste the variety of life, welcome your attention.
I believe that everyone who is reading the article must have had the experience of buying things. However, have you ever been ridiculed and humiliated by a merchant during your shopping?
"You are not welcome in our shop in the future, so you can hurry up and roll me!"
It was a clothing store owner who said this, and it was said to a customer. As the saying goes, "the customer is God", under normal circumstances, every store opener wants to be in the market, the more customers who enter the store, the better, and the more customers buy back, the better. Even if the customer has an unpleasant shopping experience, the store will try its best to make the customer happy, hoping to come back to consume in the future. What is the reason for this boss to say such unkind words to customers?
The incident occurred in a clothing store in Changsha, Hunan Province, and the customer's surname was Zhang, a lady. According to Ms. Zhang, she went into the store to buy clothes that day, and one of the coats she liked very much, so she took it to the fitting room together. While trying on clothes, she suddenly saw that the price tag of the clothes showed that it cost more than 2,000 yuan. She was surprised, saying she had seen the dress before and didn't expect it to be so expensive.
"I couldn't try it on until I was halfway through and say it was too expensive to try it on, so I just had to keep trying on clothes there, whether I tried about 12 or 13 clothes in total." I thought I'd been trying on people's clothes for more than an hour, so I'd buy a cheaper one. Ms. Zhang said.
After trying on clothes, she offered to give the store a discount, but was refused. Ms. Zhang made it clear that the price exceeded her budget, and as a result, she got a questioning reply from the clerk: "Then you know the price and still want to try?" ”
This sentence made Ms. Zhang feel very uncomfortable in her heart, and she suddenly felt that it was as if she did not buy clothes as if she were a poor egg. She didn't want to argue with the clerk anymore, so she directly said she wouldn't buy it, and then turned around and walked out. As a result, before she walked out of the store, she heard the clerk behind her say in Changsha dialect: "Don't be in the township, you can't afford to try on clothes, you make me fun?" ”
Ms. Zhang said that she also knew that if she did not buy clothes, she would inevitably be counted behind the back of the clerk. But what she didn't expect was that the clerk would actually speak out in person, so that she could hear it with her own ears, so she felt very wronged. This gas has been held in her heart, after returning home, Ms. Zhang opened an e-commerce social platform and posted a comment under a promotional advertisement in the store. Tell everyone not to go shopping, it's really expensive, and the price of clothes is listed.
In the process of browsing, Ms. Zhang found that the shopping experience shared by another girl was very similar to her own experience, and she also felt that the clothes were expensive, and she was also ridiculed by the clerk, saying that the store was forced to buy and sell, and the attitude was not good. Therefore, Ms. Zhang also added a fire to the bottom of her article, leaving a comment: "Don't go, scared to death, some time ago I was PUA more than five thousand." ”
In fact, as mentioned earlier, Ms. Zhang did not consume at that time, and the so-called "more than five thousand PUA" was just an empty wind. This annoyed the shopkeeper, and the two sides quarreled on the Internet. The next day, the store directly uploaded a video, which was the surveillance video of Ms. Zhang entering the store that day to shop, without coding, and @ Ms. Zhang herself. In order to tell everyone that this person is not reliable, tried on clothes for more than an hour, and finally did not buy anything, let alone be PUA five thousand pieces.
Now, Ms. Zhang has realized that her out-of-the-box comment was wrong, and she has deleted the comment and expressed her willingness to apologize to the merchant for the incident. However, she believes that the merchant is also at fault, and being ridiculed in the store is only one aspect. Most importantly, the other party has disclosed his face online, violating his portrait rights and privacy rights, and the impact on himself is also very large. She wanted the store to delete the photos and videos, and the two sides apologized to each other.
What about the attitude of the merchants? With the help of the media, the manager of the store was contacted by phone. The other party said that Ms. Zhang knew the price throughout the process of trying on clothes, and the store repeatedly stressed that there was no discount on the goods, and she did not buy them due to her own reasons. At that time, the clerk did not say anything "don't say anything in the township", but only said: "Do you know the price, or have you tried on clothes for so long? As a result, Ms. Zhang felt that she had been wronged and ran to the Internet to comment maliciously.
Since she had come to negotiate the matter, the store manager made her own request: "The false remarks left at the bottom of the message, she herself must personally clarify and apologize." Then she told my guest something, and she replied one by one and showed us a screenshot. Then write a letter of commitment in the store, guaranteeing that we will not slander our store on the Internet and public platforms in the future. So we delete the video and settle it all. ”
For Ms. Zhang's appeal to "apologize to each other", the store manager explicitly refused, believing that the store did not do anything wrong. If Ms. Zhang feels that the store has caused any impact on her, she can choose to use legal means to protect her rights and interests. In this regard, Ms. Zhang said that she could not accept it, she said that she had come to negotiate with a good attitude, and she hoped that she could calm things down, she just needed to apologize to each other. At present, the two sides have not yet reached an agreement.
It is not difficult to find that when restoring the shopping scene at that time, there is still a little difference between the two sides, and the key point lies in the three words of "township". Logically, clothing stores should not attach other conditions to the fitting service, and there is no law that stipulates that you must buy it after trying it. That is to say, Mo said that he tried on more than a dozen clothes, even if he tried on hundreds of them, from a legal point of view, consumers still have the right to choose to buy or not to buy.
But having said that, there is reason beyond jurisprudence. We may wish to change the perspective to think about it, if you are a salesman in a clothing store, there are customers back and forth to try on clothes, give service for more than an hour, and do not buy the last one, which is indeed a test of a person's patience. Although the customer is God, although the store should have a sense of service, but even if it is to serve God, I am afraid that there are times of irritability.
I don't know what everyone's shopping habits are, but when I buy clothes in a physical store, I usually take a look at the price first. If the price is acceptable, or if you can buy it with your teeth, you will choose to try it on. If you can't accept it when you look at the price, even if the clothes look good, no matter how hungry you are, you won't try them on. So for this matter, I mainly stand on the side of the store. Of course, if the clerk did have humiliating language at that time, it was a problem with the attitude, and he should have apologized to Ms. Zhang.
I don't know what comments you readers have made on this matter, do you think the store should apologize? In addition, have you ever had a similar unpleasant experience when shopping? Discussion is welcome.