You can eat here, but you are not allowed to pack! Because he was too late to go to dine-in in, he was insulted by the service staff when he wanted to pack, and he was wronged and wronged in his heart.
On July 20, 2020, such an incident occurred in a hotel in Hangzhou, a woman took the breakfast buffet coupon provided by the hotel to eat, but because of the hurry, she directly packed the ingredients in a bag, but unexpectedly, Ms. Bian's practice was insulted by the restaurant staff.
According to the hotel pastry chef, "I took seven or eight buns alone, and I said it was free breakfast, which I couldn't pack, but you could sit here and eat it casually, and then this person told me you shut up, you go farther away, and then I returned the favor." In the face of this insult from the employees, Ms. Bian felt very aggrieved, so what is going on?
Ms. Bian recalled to the reporter the whole process of this incident, when she and her husband went to Hangzhou on a business trip, the hotel gave them two breakfast buffet coupons, with these two breakfast coupons can eat buffet breakfast for free in the restaurant next to the hotel, but because the restaurant is open at 6:30 in the morning, the couple is afraid that the time is a little too late, so they plan to pack some breakfast in the restaurant, but they were told by the restaurant staff that they could not pack today.
Ms. Bian said: "They said they couldn't pack today, and then I told them that they could still pack yesterday, but their manager spoke and wouldn't let them." Ms. Bian asked the restaurant manager a question, and then the restaurant staff said: If you want to pack, you can only take one egg per person.
Because Ms. Bian was in a hurry and did not argue with the clerk again, she put down her breakfast and did not plan to eat it again, but when she walked to the door, she heard the clerk cursing there.
Ms. Bian told reporters that as soon as she walked to the door, she heard their chef say there: Give your face no face. Ms. Bian was very aggrieved after hearing it, and the date was also marked on the breakfast coupon, and it was not clearly marked whether breakfast could be packed.
Faced with the question of whether breakfast can be packed, the hotel's manager Wang responded: "Eat here, you can manage to be full, but we really did not tell the guests whether it can be packed, and we did not communicate with the big canteen to stipulate whether it can be packed." ”
Manager Wang said that generally guests will choose dine-in, and they really haven't considered the question of whether they can pack it before.
However, the restaurant's owner Huang told reporters: "When we communicated with the hotel, I told them that the breakfast buffet was provided with a meal coupon, but the breakfast buffet could not be taken away." At this time, Ms. Bian also told reporters that she saw that there was a packing box in the restaurant, so why can't it be packed since there is a packing box.
Boss Huang explained: "In addition to receiving hotel guests, it will also receive other individual customers who enter the restaurant, and they can provide packaging. But Ms. Bian still feels very wronged, she actually did not take so many buns, but also suffered from the abuse of employees, Huang Boss also apologized very sincerely, saying that no matter what, the staff scolding is not right, the last thing that the service staff should do is to say offensive and insulting language to customers, which is also a mistake in their own restaurant training, and will strengthen such training in the future, and there will be no such thing happening again.
Subsequently, Boss Huang and the restaurant staff also apologized to Ms. Bian and gave some compensation.
Whenever anything happens, don't hurt people, things that can't be solved through private communication can be resolved through other mediation channels, and violence and insults are never the best way to solve the problem.