A few days ago, the first Shanghai Tourism Industry Expo opened in Puxi Hall 3 in Pudong, bringing together more than 5,000 exhibitors, covering the elements of the whole tourism industry of "eating, living, traveling, shopping and entertainment" and displaying the latest development trends of the industry. At the exhibition, intelligent technology became a major highlight.
Affected by the new crown epidemic, tourism demand and consumption patterns are changing, which not only gives birth to new travel models such as cloud live broadcasting and cloud exhibitions, but also accelerates the intelligent transformation of catering, hotels and other industries, bringing new opportunities to the development of the tourism industry.
Smart hotels are rich in applications
How long does it take from booking to lying in a hotel bed? In the smart hotel scene, eliminating the front desk, handling procedures and other links, guests only need to book a room online and enter information on the mobile phone terminal, or self-service at the front desk smart terminal, after passing the portrait verification, they can take the elevator to the floor where the room is located, not only that, entering the room, or eating or fitness in the hotel, you can "walk without feeling" all the way.
At the 2021 Shanghai International Hotel and Business Space Expo, which opened on March 30, Yufan Intelligence, an Internet of Things artificial intelligence enterprise that has just won the national standard "Trusted AI" evaluation certification, brought a variety of self-developed new products to the exhibition site to show the hardware solutions for portrait recognition in the hotel industry.
According to the booth staff, relying on Yufan intelligent portrait recognition hardware and system, it can integrate the data of all aspects of passenger check-in, realize smart access control, smart ladder control and other functions, which can not only improve the passengers' check-in experience, but also greatly improve the hotel operation efficiency and reduce management costs. The new K21 portrait recognition terminal brought at the exhibition is priced at about 200 yuan, which further reduces the threshold of hotel intelligent transformation compared with the thousand-yuan smart access control products on the market.
The reporter saw at the scene that the exhibition set up a smart hotel pavilion, attracting more than 100 technology companies to participate in the exhibition with smart products and solutions, in addition, smart retail, cleaning technology and equipment, lighting and intelligent control system exhibition area also appeared a lot of face recognition, intelligent voice and other products and technologies, covering guest stays, business activities and the hotel's own operation and management of the full-scenario application.
The "contactless" service robot is eye-catching
The impact of the new crown epidemic has accelerated the pace of intelligent transformation of the catering and hotel industries. "No contact" has become a hot word at the moment.
During the Expo, Qinglang Intelligent Service Robot from Pudong successively appeared at the 30th Shanghai International Hotel and Catering Industry Expo and the 2021 Shanghai International Hotel and Commercial Space Expo.
Passing dishes, guiding, closing, disinfecting... At the exhibition site, Qinglang Intelligent's series of commercial service robots incarnated as the all-round "shop small two", attracting many visitors to stop and interact. With the advantages of convenient operation, multi-layer pallets, fully autonomous navigation, intelligent instantaneous obstacle avoidance and other scientific and technological advantages, Qinglang intelligent robot can meet the application needs of various smart hotels and catering industries, while improving service efficiency, reducing contact during service and dining.
It is understood that in the post-epidemic era, Qinglang Intelligent actively participates in helping the catering industry resume work and production, and jointly lands "contactless restaurants" with Meituan and the China Food Association, and cooperates with well-known catering enterprises such as Haidilao, Banu Mao Mao Hot Pot, Grandma's House, New Bailu Restaurant, Quanjude, etc. With the expansion of service robot use scenarios, orders from overseas have also increased rapidly since last year. Qinglang intelligent robot has gone abroad and has been applied in libraries and cafes in Japan and South Korea, and has received market praise.
The era of smart tourism has arrived
In recent years, with the advancement of science and technology and consumption upgrading, consumers' demand for technology-based, experiential, scenario-based and customized hotel products has become increasingly strong, and smart hotels have received more and more attention. On the one hand, Hotel Groups such as Marriott, InterContinental, Shangri-La, Narada, Huazhu, Jin Jiang, homeinns and other hotel groups have launched new initiatives in smart hotels, on the other hand, business giants such as Tencent, Alibaba, Wanda, and Suning have also poured into the smart hotel field relying on the power of capital and technology. With the advent of the 5G era, smart hotels have become another outlet, according to the statistics of the former National Tourism Administration, the intelligent transformation market of hotel rooms in major cities across the country exceeds 100 billion.
In the catering field, the "figure" of robots has also become more common. Data show that at the end of 2020, the market size of China's food delivery robots has reached 1.16 billion. Industry insiders believe that the organic combination of robots and the catering industry to achieve intelligence may become the trend of future industry development.
In addition to eating and living, in terms of travel, travel, shopping, entertainment, etc., innovative applications such as virtual "tour guide" explanation and "cloud" immersion experience are also constantly enriching the content of smart tourism. Last year, the Ministry of Culture and Tourism, the National Development and Reform Commission and other ten departments "Opinions on Deepening the "Internet + Tourism" to Promote the High-quality Development of tourism" proposed to optimize the "Internet + Tourism" business environment, guide the development of new formats such as cloud tourism, cloud performing arts, cloud entertainment, cloud live broadcasting, and cloud exhibitions, and cultivate a new model of "network experience + consumption". The General Office of the State Council also proposed to encourage the development of smart tourism and improve the level of intelligent and convenient tourism consumption in the Opinions on Leading the Accelerated Development of New Consumption with New Formats and New Models.
With the growth of market demand and the support of related policies, smart tourism will continue to upgrade.
Column Editor-in-Chief Xu Sufei
Responsible Editor Liu Wanxin
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