Hundred grass flavor kelp knot eat plastic rope Dealers have negotiated with consumers to solve

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(Reporter Gu Zhengyuan) Recently, Ms. Yao, a citizen, purchased a pack of herbs sour and spicy crisp kelp knots (containing 6 small packets) through Taobao. Ms. Yao believes that there are food safety problems in this bag of products and hopes that the merchants will compensate. Xinwang (0532-80889431) learned that at present, the merchants' preferential food franchise stores have reached an agreement with consumers on the issue of compensation.

On September 2, Ms. Yao, a citizen, spent RMB6.90 at the Taobao Store Premium Food Franchise Store and purchased a pack of herb-flavored sour, spicy and crisp kelp knots (containing 6 small packets). On September 4, the product was sent from Jinhua City, Zhejiang Province to Qingdao City, Shandong Province, Ms. Yao received the product, could not wait to start enjoying, but when eating, she found that one of the packages of products had a black plastic rope about 5 centimeters long inside the bag, "Fortunately, I found it in time and did not scratch my throat." ”

(Source: Parties)

After the foreign body was found, Ms. Yao immediately contacted the manufacturer according to the service hotline on the bag, "I contacted the manufacturer many times, and the other party replied every time that the situation would be fed back to the relevant departments for processing, but no one contacted me for a long time." ”

In order to understand the specific situation of this matter, Xinwang contacted the after-sales service personnel of Baicaowei, and the other party said that it would immediately arrange a special person to dock with Ms. Yao. Subsequently, the after-sales service staff of Baicaowei informed Ms. Yao that because the product was not purchased through the official flagship store, consumers with such problems could first negotiate with the Taobao store, implement the pre-responsibility system, and the store would pay first, and consumers did not need to participate in the process of reimbursement to the supplier or producer.

Subsequently, Ms. Yao contacted the Taobao store excellent food franchise store, customer service did not explain the reason for the occurrence of plastic rope, but said that it can meet the compensation claim put forward by Ms. Yao, and the two sides have reached an agreement on the issue of compensation, and Ms. Yao has also received compensation from the store, but Ms. Yao did not disclose the amount of compensation to the letter network.

In response to the situation encountered by Ms. Yao, Taobao official customer service introduced that if consumers buy goods with quality problems, they should retain good picture evidence, contact the merchant for consultation, if they cannot reach a consensus, they can log on to the Taobao app, click "the baby that has been bought" in "My Taobao" to find the corresponding order, click "Apply for after-sales" at the back of the order, and upload the relevant evidence of the auction, such as the seller refuses to refund, you can click "Complaint Merchant" and directly contact Taobao customer service to intervene. According to Article 4 of the Taobao Food Industry Management Code, if the seller sells goods that do not meet the food safety standards, he should pay 10 times the compensation to the buyer, and if the seller violates the food safety law, the official will promptly report to the food supervision and management department and stop serving it.

[Source: Xinwang Editor: Light and Shadow]