Zhao Yuanyuan, 110 Command Center of Zhumadian City Public Security Bureau: No. 76 police officer who listened to the voices of the police

Henan Daily client reporter Yang Xiaodong Qi Daopeng correspondent Li Shumin Wang Xu

"If you say, work is a responsibility. 110 is a lifeline with temperature, and I am full of it: love + responsibility. Zhao Yuanyuan said with deep affection. There is love in the heart, there is light in the eyes, and the eyes of this delicate girl shine with spirit.

Zhao Yuanyuan, 33 years old, has been serving as a police officer at the 110 Command Center of zhumadian City Public Security Bureau since 2014. In the past 6 years, she has always practiced the commitment of "one minute on the post, sixty seconds of responsibility" with practical actions, accumulatively answered more than 1.1 million alarm calls from the masses, answered more than 460,000 people's consultations and asked for help, successfully dissuaded and rescued 7 people who wanted to commit suicide, received more than 30 calls from the masses, and used her true feelings and warmth to help countless policemen and helpers, in exchange for the "comfort, peace of mind, and reassurance" of tens of millions of people, making positive contributions to creating a sustained, safe and stable social security environment in Zhumadian. Won the title of "2020 Top Ten Auxiliary Police officers of the city's public security organs".

"Hello, Police Officer No. 76, how can I help you?" On the police station, Zhao Yuanyuan picked up the phone again and again. This kind of talking is repeated at least 300 times a day, each time with the same patience and concentration. "A little more patience may give more comfort to anxious people." Being able to help them is the source of my happiness. Zhao Yuanyuan smiled slightly. From the first day she became a police officer at 110, she firmly remembered the teachings of her leaders: "110 is the lifeline of the people and the 'protector' trusted by the masses." Every sentence spoken by the police officer to the masses represents the image of the public security organs, and every sentence must be conscientious and responsible. ”

"I didn't come back from out of town, so why wouldn't a relative let me go for the New Year?" One day in February 2020, Zhao Yuanyuan, who was on duty, received a call from the masses, and on the other end of the phone, an elderly man was emotional and fierce, and expressed incomprehension that the epidemic prevention and control personnel had stopped him from going out to visit relatives. At the most difficult critical stage of epidemic prevention and control, the people of the whole country are using their own actions to support the fight against the "epidemic". Although there are some inconveniences in production and life, most of the masses can understand them. Zhao Yuanyuan quickly analyzed in her brain and judged that this situation may be caused by the fact that the other party is an elderly person and does not understand the relevant epidemic prevention and control measures. Therefore, she patiently calmed the emotions of the elderly, made them slowly calm down, and answered the relevant policies and regulations to them in a slow and whispered voice, so that the elderly realized the importance of epidemic prevention and control work step by step and the hard work of related personnel, and clearly told them not to visit relatives and friends, not to gather in order to protect the life and health safety of themselves, their families and friends, and also to contribute to the overall situation of epidemic prevention and control. Zhao Yuanyuan's spring-winded and rain-like words listened to the old man's heart, "Girl, listening to you say this, I understand it." In fact, the staff of the community is also very hard all day. You are right, we all have to contribute to the fight against the epidemic, stay at home, and not add trouble to the country. ”

During the epidemic prevention and control period, Zhao Yuanyuan received 53 clues from the masses to reflect the epidemic-related police situation, all of which were properly and effectively handled at the first time. In 2020 alone, she and 110 other police officers efficiently and accurately handled more than 3,000 effective alarms of all kinds, without a single mistake or complaint.

"Sister, I am a useless person, I don't want to live..." At about 20:00 on November 1, 2020, Zhao Yuanyuan, who had just finished handling a police situation, suddenly received a call from a 13-year-old girl who wanted to jump off a building and take her own life. Little sister, don't do that. Tell your sister, what happened? Sister can help you. Zhao Yuanyuan's heart immediately lifted. Through the patient listening to the girl, Zhao Yuanyuan learned that she had the idea of taking her life because of the violence in school. Then, through a strategic conversation with the girl, Zhao Yuanyuan learned that she was now on the roof of a hotel in the city. Time is of the essence. At the moment of the first attack, Zhao Yuanyuan immediately made a decision, reported to the police with the shift, and while maintaining the call with the girl, instructed the police of the police station under the jurisdiction to go to the scene to carry out rescue at the first time. At about 21:00 on the same day, the police searched with all their might and finally found the girl who was still talking to Zhao Yuanyuan. Afterwards, Zhao Yuanyuan wrote in her diary: "Today I persuaded a child who was born lightly, and I believe that she will embark on a better road in the future." I can help others through my work and feel that my life has become more meaningful! ”

"Your 110 76th pick-up officer is really good! Many thanks to her for helping us find our lost family in a timely manner. Similar praise calls often hit 110. The eyes of the masses are shining. How much you have done and how far you have achieved it is clear to the masses. Although zhao yuanyuan has been widely recognized by leaders, comrades and the masses with professional, standardized, serious and solid work, she always modestly said that she was far from enough. She said that the deepest feeling of the police officers for so many years is that the key to doing a good job in the work of the 110 police is to really think in a different position, compare hearts to hearts, and really look at all kinds of alarms, help and consultation from the perspective of the masses, and help the masses solve practical difficulties and problems from the heart.

"As long as the party and the people need it, I will continue to do it." Believe me, The 76th Officer is always by your side. Although it is not as vigorous as other police departments, and what she does is not an earth-shattering event, Zhao Yuanyuan immerses her love for work and true feelings for the masses in the trivial details of daily work, and interprets an ordinary and beautiful life every bit."