Zhang Chen, "post-90s" railway passenger transporter: the manager behind the station

The picture shows Zhang Chen at work. Photo by Ma Yue, a reporter of this newspaper

"K7729 preview, 220 people on the bus, 100 people on the bus, each post out of the post" "K7729 drove over, 3 lanes 2 platform K7729 ticket check", "K7729 station, K7729 prohibited ticket checking"... On October 3, holding a walkie-talkie and looking at the computer screen, Zhang Chen, a passenger officer in the comprehensive control room of Langfang North Railway Station, passed on the latest train information.

Born in 1992, Zhang Chen lives in Baoding, and is now a passenger transporter in the comprehensive control room of Langfang North Railway Station, joined the work in 2017, and for more than four years he has gone from youth to maturity, conveying warmth and strength with his sincerity and sincerity.

During the National Day holiday, the station is bustling with people, passengers enter the station, wait for the train, check tickets, get on the train, in an orderly manner, the broadcast rings from time to time, and most of the passengers are not clear, behind the orderly operation of the station, there is the insistence of the passengers in the comprehensive control room.

From ticket checking into the station to the platform to ride, from the train to the timely departure, all aspects of passenger transportation work are inseparable from the "nerve center" of the station - the comprehensive control room. As people who work in the "nerve center" of the railway station, the passengers in the comprehensive control room shoulder more important responsibilities.

Walking into the comprehensive control room, on a whole wall, real-time monitoring of the camera and displaying the dynamics of various places in the station and even the corners and corners of the 6 comprehensive electronic screens are the small "battlefields" that the staff of the comprehensive control room pay attention to every day.

The function and function of the comprehensive control room are like the clairvoyant and tailwind ear of the station, and like the staff officer of an army and the deputy helmsman of a long-distance ship that breaks the waves. Receive dispatching commands, check the broadcast information of each train, monitor the information that the train is delayed, get on and off the train... This is the daily routine of the passengers in the comprehensive control room.

At 8:00 a.m., putting on overalls, Zhang Chen, a passenger in the comprehensive control room of Langfang North Railway Station, started the day's work.

"From 8 a.m. to 8 a.m. the next morning, it is my working hours as a passenger in the comprehensive control room, and our shift is 24 hours. The comprehensive control room is the first department to obtain the information of the train change, and every instruction for on-site operation is issued from the comprehensive control room. Zhang Chen said that the work of the comprehensive control room requires a particularly strong sense of emergency response, such as unexpected situations such as train delays, bad weather, equipment and facility failures, etc., to be quickly conveyed in place at the first time, and also to guide passengers to divert in time, and organize passengers to reasonably check into the station according to instructions.

In Zhang Chen's 24-hour continuous work every day, every minute of eating, drinking water and going to the toilet had to be completed by the availability of the train.

In addition to the normal instruction information, Zhang Chen also broadcasts the epidemic prevention and control work measures every half an hour, reminding passengers to consciously wear masks and consciously accept temperature detection in the station, boarding and exiting the station.

"Holidays are the busiest time for passenger transporters, and it is difficult for us to have a chance to reunite with our families due to work, but my family is particularly considerate of me." Zhang Chen said that serving passengers is the duty of our railway people, and it is worth it to see passengers rushing to come and go satisfied, no matter how tired they are. We hope that our work can be supported and understood by passengers, and we hope that our service can add warmth to their journey.

Zhang Chen, who has a cheerful personality, pays silently, works hard, bears hardships and stands hard work, practices his original intention, and plays the responsibility of "post-90s".