Zhang Yimou has a movie called "Have Something to Say", to be honest, it is not well filmed, and it has been criticized by the public a lot, but as the title of the film - "There is something to say well" - this sentence is popular for a while, probably because people feel empathy. Those customers who are arrogant and scolded must not have seen the movie, or did not take the phrase "there is something to say" seriously.
If you don't believe me, look at a real recorded conversation between a customer and an operator:
Customer: Silly ×! I checked the Land Tax Bureau.
Operator: Where do you check the local tax bureau?
Customer: I looked it up! I checked Beijing, did you check it? you ×!
Operator: Do you check the city or the county?
Customer: You're stupid! Cha Bei Town's! Why are you so tiger?
Operator: Is it okay to give you a call to the North Town Local Tax Office?
Customer: You stupid ×!
Operator: Is it okay to give you the office?
Customer: Your mom pulled a ×! Yes! ××！
Such unbearable words show the face of the city servant. If in daily life, I believe that everyone has to fight tooth for tat, fight for your life and I will give up, but in some special service industries, such as telephone services, high-speed charges, hotel services, etc., such insults and insults may be commonplace, to deal with them, in addition to patience, or patience, because according to the regulations can only deal with things without chaos, do not panic, endure humiliation, swallow the voice, can not be inferior, tit-for-tat. No matter what the inner world was like at that time, what kind of blows were experienced, and what kind of harassment they were subjected to, they had a kind attitude, a sweet voice, showed a pleasant and positive emotion, treated the work with full enthusiasm, received customers, infected customers with their enthusiasm, and made the whole service process comfortable and perfect. Hundreds of thousands of phone calls received every day, and thousands of different people received every month, must ensure high quality, high efficiency, and zero complaints. However, some people never compare their hearts to their hearts, regard him or her as the object of anger and venting, and they are not satisfied with themselves, and they often curse the street.
In the world, all sentient beings, everyone has self-esteem, everyone needs to respect each other, and one of the most important points is to "have something to say well". Confucius said: "Do not do to others what you do not want to do to yourself", which is nothing more than to understand each other and compare hearts to hearts. As the saying goes: "a sentence makes people jump, a sentence makes people laugh", "a good word is warm in three winters, and a bad word hurts people in June", why can't you say something well?
Man is dignified, and this dignity stems from the inevitable value of the existence of each individual. People are all mutual, only by respecting others can we gain the respect of others; only by respecting ourselves can we respect others; if we want to value others, we must first respect people. Respect is a feeling for others, a kind of cultivation for oneself, and a sign of maturity and civilization for society and the nation. Insults are the language garbage that civilization despises, and those who are keen on this will not be respected by others, and they will inevitably lose the foundation of human beings. In life, we often encounter some people who do not know how to respect others at all, either have no fear, bully others, or arrogant and arrogant, and have no one in sight... As the saying goes, it is the love of "bluffing", this kind of person at home to scold his wife and children, bully colleagues in the unit, go to the hotel to reprimand the waiter, do not choose words, vicious words, completely disregard the feelings of others, never know how to respect others, just like the buzzing, biting fly everywhere, being spurned by people, despised by people.
At present, our country is striving to build a harmonious society, and everyone strives to be a civilized citizen. Some special service personnel, who work hard to provide services to the public, deserve due respect, but in reality, they are often insulted and insulted, which cannot but arouse social attention and reflection. Although the slogan of "the most glorious labor" has been recited for a long time and is well known, we do not know whether it has been truly understood by some people who benefit from laborers at every moment. In the construction of a harmonious society, anyone's hard work is indispensable, all of which are indispensable, but they have been treated unfairly, so I hope that the public will respect their labor, less domineering insults and insults, more harmonious notes of equal treatment, nothing to scream, no anger, pay attention to respect people, have something to say, this is respect for the world in which they live, but also a respect for themselves.
Remember this proverb – there is something to say.
