Recently, Hengfeng Bank Chengdu Wenjiang Branch was awarded the "Chengdu Banking Financial Institution Cash Service Demonstration Outlet", becoming the first financial institution in Wenjiang District to receive this honor. The small and medium-sized merchants served by the bank have truly experienced the heart-warming services from the demonstration outlets due to various cash business needs.
"@Hengfeng Liu Rong, can you exchange a few new 100 yuan for the day after tomorrow?" @ Hengfeng Liu Rong, can you come tomorrow to exchange some 1 yuan, 5 yuan change?" In this WeChat group called "Hengfeng Small Denomination RMB Reservation Exchange Contact Group", "Hengfeng Liu Rong" is the most frequently @ group member. "The group is full of merchants who operate tea houses, commissaries and snack bars in the surrounding areas, and there is a frequent demand for the exchange of change." As an employee of Hengfeng Bank's Chengdu Wenjiang Branch responsible for docking merchants, Liu Rong has included reply group messages as one of her important daily tasks. "Before setting up the WeChat group, we first 'interviewed' the merchants on this street, and learned about their exchange needs for small denominations of cash and damaged coins one by one." Liu Rong introduced, "Then ask merchants to join the WeChat group and open an appointment channel for them to get the fastest response." ”
Liu Rong's "reservation channel" has brought great convenience to Master Wen, who runs a waste collection station. Master Wen said that many people who send waste to the station for recycling are still accustomed to cash settlement, but the amount of waste is generally not large, and it is not convenient for the other party to find change. By making an appointment with the bank in advance to change the change, you can solve this problem.
But cash services go far beyond exchanging coins or depositing change. In the "331 Project" implemented by Hengfeng Bank Chengdu Wenjiang Branch to create a cash service brand, "providing high-quality ageing services" is also an important part. "As one of the most prominent groups in need of cash services, what kind of banking services the elderly need has always been our focus." The relevant person in charge of the sub-branch believes, "So from the hall service, to the counter service, to the extension service outside the outlet, we are thinking about how to add a 'silver filter'." ”
It is understood that by embedding the "cash business for elderly customers" module in the numbering machine system, the sub-branch has launched a "silver channel" to provide services such as priority calling and "skipping the queue in idle time" for the elderly. Along this "channel", elderly customers can go directly to the service counter, and the business instructors assigned by the branch to follow up the progress of the whole process, optimize the business process in a timely manner and provide convenient facilities such as blood pressure monitors and reading glasses and smart devices such as "big character version" mobile banking. It is worth mentioning that the sub-branch has also specially established a "customer service file for the elderly" that maintains "daily change". By recording the daily business and service trajectory of each elderly customer in a timely manner, the needs of the "silver-haired family" can always be responded to in the first time.
Today, the "Golden Signboard" engraved with the words "Chengdu Banking Financial Institutions Cash Service Demonstration Outlets" has been hung on the wall of Hengfeng Bank's Chengdu Wenjiang Branch. In the future, more and more public will feel the increasing maturity of convenient financial services.