【Practice I do practical things for the masses】ICBC Baoding Gaoyang Branch warm service for customers to exchange change

Recently, an elderly customer came to ICBC Baoding Gaoyang Branch with a bag of 5 dimes of change and some residual coins for exchange. The bank's on-duty customer service manager warmly received customers and exchanged residual currency and change for customers. After the customer's business was completed, he said satisfactorily: "Where can I write a letter of commendation or make a phone call, your service here is too good, and I am very enthusiastic to handle it for me." The bank's staff said that this is a matter of duty, do not have to be polite, the customer is very recognized by the bank's work, and repeatedly thanked."

Banking services are expensive in the "hearts of the people". As a front-line employee, it is necessary to firmly establish the concept of service in the depths of their hearts, but also to go deep into the inner world of customers, truly grasp the needs of customers, patiently handle business for customers, and exchange long-term understanding and trust of customers with sincerity.