On October 4, Ms. Hu bought a ticket for a performance through the Damai platform, saying that the performance time marked by the platform was 11 o'clock that night, and the performer's name was Huang Zhongyuan. When she arrived at the performance venue on time, she found that the performance was another singer named "Sundae", and after another consultation, she learned that Huang Zhongyuan's performance was on the evening of October 3rd. After the handling of the barley net, she was very "on top".
Ms. Hu said that she usually likes to watch dramas and concerts, and generally buys tickets through Damai Network, and has not had a fork before.
"That day was just the end of the shift, when I left work, I felt bored, it was okay, I wanted to go to the West Lake to walk around, I must be people, I wanted to go to see a performance, because I watched his introduction, many classic old songs, are created by him, then I feel more emotional, want to listen to the feeling of the scene." 」 ”
Huang Zhongyuan's performance, Damai network platform has not seen the information of the ticket purchase page, Ms. Hu retained the screenshot, you can see, this performance is called "never mention love you Huang Zhongyuan love song creation special", marked time, is October 4 to October 5.
Click into the order, the details can see a poster, but also marked the performance time, the first line says October 3 to October 4, the second line is written from 11 pm to 1 am.
Ms. Hu placed an order at 5:30 p.m. on October 4, and spent 158 yuan to buy a ticket, and in the text message she received, Damai Also reminded her that she had successfully purchased the ticket, and informed her that the time of the show was 11 p.m. on October 4. At 10 o'clock that night, Ms. Hu came to the performance venue in Xintiandi, Hangzhou.
"I didn't look at it right, it was about to start, why are you still holding that poster, holding that newspaper." ”
Ms. Hu went to ask questions and learned that the performance of the night had ended and was being signed, and the performer was not Huang Zhongyuan.
"I said today is Huang Zhongyuan's [performance], he said no, he said sundae, I said sundae who is sundae, he said a hip-hop singer, I said, ah, will Huang Zhongyuan still have a performance today, he said I don't know." ”
Ms. Hu said that in the end, the staff showed her the WeChat public account, which had a preview of the performance in October, and Huang Zhongyuan's performance was scheduled to be at 11 pm on October 3, and the performance of the singer Sundae on the evening of October 4, and the starting time was 8:30 pm.
"The point is that when I bought it, I could still choose (October) 4th and (October) 5th, and I could choose (October) 5th, but I thought I wanted to see it today, so I chose (October) 4th. ”
Ms. Hu said that that night, the local staff told her that this matter had to be handled by Damai Network, and she went to contact customer service, but the reply of customer service made her very "on the head", how "up" is it? She called the customer service number of Damai Network on the spot.
"Your demand for a refund, we really can't meet it, sorry lady (: This is why, this is your reason, not my reason, hey) Madam, it is already the final result returned to you, do not support return (do not support return, this is your reason, not my reason, do you want me to pay, this result, you guys, is not a consumer fraud) Madam, we do not have any consumer fraud (you do not have this performance, you are still selling tickets for this show Ladies, we said this, it is also said to you, it is a love song creation session, not that you said, not what the same author, such a situation (but you wrote above is Huang Zhongyuan) You refund such an appeal, we really have no way to meet, sorry (but you wrote above is Huang Zhongyuan, I want to see this person's, I don't want to see the sundae, I don't know who the sundae is)"
Ms. Hu said that she has been in contact with customer service for the past few days, and the answers she got are that they cannot be refunded, and there is no explanation. During the interview, the performance venue was closed, in the WeChat public account of the place where the scene was present, the reporter found a mobile phone number, dialed the past no one answered, sent a text message to the past, the other party replied that the organizer has been contacted to verify, it is their ticket operation error, the performance time is October 3. The other party also asked the reporter to provide Ms. Hu's contact information, saying that the organizer would contact her and give corresponding compensation.
Ms. Hu later reported that the organizer had contacted her, refunded the ticket purchase fee to her, and said that she would send her a CD of Huang Zhongyuan's songs.