The customer ordered 62 grams less than the hair belly, and Haidilao responded: it was a mistake in operation, and the customer claimed 20,000 yuan

Jimu News Reporter Yao Gang

The 200 grams of hairy belly ordered by the customer are actually only 138 grams. On October 19, Haidilao appeared on the hot search in this form. Haidilao responded that it was caused by an operational error and could not reach an agreement due to the customer's request for compensation of 20,000 yuan.

According to henan tv station minsheng channel "Xiaoli help" reported that on October 15, when Ms. Geng and her friends went to Zhengzhou Haidilao New World Department Store for dinner, they ordered a 72 yuan fishing pie crispy brittle belly, but after serving, they found that the portion was obviously very small, and when employees were asked to weigh it, they found that the size of about 200 grams of hair belly was actually only 138 grams, which was 62 grams less.

The store manager of the store explained on the TV show that the staff's operation error in preparing the dish caused only this dish to fail on the day. Ms. Geng, the person in question, said on the TV show that she did not want money or cards, and wanted to ask why this situation occurred.

According to the director of the Zhengzhou Chengdong Road Market Supervision Institute, if it is determined that the shortage of two pounds is short, according to the provisions of the new consumer law, the customer can be compensated three times the loss.

On the afternoon of the 19th, Haidilao hot pot spoke out on the matter through Weibo: the products needed to be stored within half an hour after being plated as required. Customers eat at 4:00 a.m., because the staff put them in the freezer in advance and put them in the freezer, the product characteristics lead to water loss. It is an operational error and has been strengthened for rectification. We are very sorry for this, and have apologized to customers in person on the same day, and support customers to protect their rights according to law. Due to the customer's request for 20,000 cash compensation, an agreement could not be reached. This has been proactively reported to the MarketIng Bureau.

On the evening of the 19th, the Jimu news reporter called the store, and the staff said that the store manager was specifically dealing with the matter. The reporter called the store manager's phone many times, but no one answered.

Regarding the problems of sufficient product quality control and customer claims of 20,000 yuan, Jimu News reporter contacted the relevant person in charge of Haidilao, and as of press time, it has not received a reply.

Source: Jingchu Network