Didi drivers have strict assessment standards, from express cars to special cars, they need to meet many conditions; And to go from a special car to an express car, only one complaint from the passenger is required! Recently, a Xing driver in Harbin was demoted, and he posted his experience online with nowhere to tell.
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This young man from Harbin is very enthusiastic and receives small potatoes from the south who come to Harbin for tourism on the Internet, only need a phone call, and pick up and drop off free of charge.
And such an enthusiastic young man recently met three underage passengers and asked him to downgrade his special car to an express car.
On the day of the incident, Xing's driver picked up three tourists from Beijing, two of whom were sitting in the back row, eating stinky tofu. They thought it smelled so bad that they gave the driver an elbow and told him to open the window.
The driver explained: "With the air conditioner on, it's hot outside, and you guys eat it quickly and it won't taste good." ”
After arriving at the destination, the three got out of the car, and the driver was about to end the order only to find that the back seat of the car was deliberately smeared with stinky tofu, as if chewed and smeared.
Because it was impossible to continue the in-car video recording after the order was closed, and the next evidence could not be saved, the Xing driver did not choose to end the order, but contacted the person who placed the order to solve it.
After a few phone calls, the person who placed the order finally got through. He said that he placed the order, but it was not him who wiped the stinky tofu, and asked him to find the rear passenger for compensation. Subsequently, he provided the contact details of the other two.
I made dozens of phone calls, but I couldn't get through. Driver Xing had no choice but to call the order again. The person who placed the order is willing to compensate. Driver Xing said to give 200, or everyone to wash the car together, as much as it should be. The man showed love and hung up the phone.
It took 8 hours and 830 to clean the car from midnight to dawn. Driver Xing didn't know yet, what was waiting for him was a complaint!
He didn't get the fare because the trip wasn't over. He reported the situation to the squad leader, who told him to wait for news. During the news period, the vehicle billing was not over, and the passengers complained, 6 points were deducted, and they were also downgraded to express trains.
Driver Xing applied for reconsideration, but the result was upheld. He relied on Didi for a living, and he asked for help from the Internet.
The Didi platform quickly responded: "In the case of not knowing the completeness, the driver was punished unfairly, apologized, restored the special car treatment, and gave a certain amount of subsidy and comfort." ”
At the same time, the Didi platform also urged the other two passengers to apologize in time and pay for the cleaning.