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In modern society, every service in the service industry carries the trust and respect between people. However, when this trust and respect is undermined by uncivilized behavior, it not only harms service providers, but also challenges fairness and justice in society. The experience of Master Xing, a Didi Chuxing driver, is such a case that has caused the public to think deeply.
Overview of the event
On June 21, 2024, Master Xing, a Didi chauffeur driver in Harbin, experienced an outrageous incident.
That night, he picked up three passengers, among whom the rear passenger ate stinky tofu and vomited in the car, causing the vehicle to be severely defaced. After the passengers got off the bus, Master Xing found that the vehicle was contaminated and tried to contact the passengers without success, so he could not end the billing normally.
Subsequently, the two parties had a dispute over the cost of the car wash, and the driver called the police and contacted the platform. On the premise of not fully understanding the situation, the Didi platform deducted 6 service points from Master Xing according to the rules, resulting in his downmotion from a chauffeur driver to an express bus driver.
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After the incident was exposed, Didi Chuxing issued an apology statement late at night on July 5, promising to pay for car wash fees, restore service points, and provide "smooth subsidies". The incident not only had an impact on Master Xing personally, but also sparked a widespread public discussion about the platform's rules and passengers' behavior.
As a bridge connecting drivers and passengers, the Didi platform is supposed to treat both parties fairly and equitably. However, in reality, the platform seems to be more inclined to protect the interests of passengers. This not only chilled the drivers, but also raised questions from the public.
Some netizens commented: "Didi admits his mistakes, not because he thinks he did wrong, but because of the pressure of public opinion." This sentence expressed the hearts of many netizens.
Some netizens ridiculed: "Didi official, I call Maitreya." It means that the Didi platform's tolerant attitude towards passengers seems to be more tolerant than that of Maitreya Buddha. But in reality, these "tolerances" are often based on sacrificing the interests of drivers.
Some netizens ridiculed Didi for "being able to bear all drivers and not a passenger", which means that the Didi platform favors the driver's side when dealing with the conflict between drivers and passengers.
A netizen predicted that "Didi drivers across the country will be suspended for a week, and Didi will have to go bankrupt", although it is an exaggeration, but it also reflects the importance of the driver group to the platform.
Some netizens pointed out that the asking price of using Didi in the same location is twice as high as that of other ride-hailing apps, and there is obviously a problem with Didi's pricing mechanism. If these problems are not resolved, Didi's user experience will continue to be affected, and user churn is inevitable.
So in the end, I would like to ask: can Didi Chuxing's handling method make drivers feel at ease and passengers feel at ease? What do you think about this?