"Xiao Jie, the children have not been at home recently, come to my house to see how to use mobile phones for advanced age certification?" I don't know how to fill out this application form, can you help me fill it out? "Okay, we're here to help!" This is the epitome of each assistant agent in the Xinhuayuan community of the Steel Road Office, and it is also the daily routine of each working day.
Since the beginning of this year, the Xinhuayuan Community of the Steel Road Office has always practiced the development idea of "people-centered", further improved the efficiency and level of grassroots government services, based on the actual situation of the jurisdiction, established and improved the working mechanism of the assistant agency, set up a team of assistant agents, and provided residents with "nanny-style" intimate services, so that the residents can do things easily, quickly and successfully.
"The front desk comprehensive reception and consultation volunteer service team assistant agent". The Xinhuayuan Community of the Steel Road Office has set up two full-process comprehensive service windows, which are responsible for accepting the application of the masses as an agent. One is the convenience service hall of the community: on-site guidance to the applicant to familiarize himself with the service process and service guide; At the same time, a mobile assistant agency team composed of 6 grid members with "strong service consciousness and high professional skills" has been set up, which is responsible for the door-to-door service of the assistant agency in the jurisdiction, and provides more than 20 "personalized services" such as delayed office, appointment office, help agency office, and door-to-door office for the masses, and win the praise of the residents with efficient and warm assistant agency service.
"The cadres in the community are like our own children, we have something to do with them, and they do it quickly and well, which makes us feel at ease and at ease." Uncle Wang, a 68-year-old man in Guanfeng Jiayuan Community, said.
In order to make the "assistant agency" more efficient, the Xinhuayuan community of the Steel Road Office carefully sorted out the assistant agency items and formed a list of assistant agency items covering medical care, pension, employment and so on. Implement the "one-window" comprehensive acceptance model, publish the service catalogue and service guide, and equip staff with strong professional ability and high comprehensive quality, so as to promote the transformation from "multi-head acceptance" to "one-window acceptance", and truly realize "less running and faster handling". Use the grid management service method to sort out the elderly and special groups in the jurisdiction, realize the rapid discovery of problems, solve problems in a timely manner, and do a good job in accompaniment, agency, priority and other services for special groups such as the elderly and the disabled.
Contributed by Jiang Yang
Editor: Zhang Mengjiao
Review: Chen Da