At six o'clock in the afternoon, Sany Hubei service engineer Lv Guosheng was just about to return to Wuhan after a busy day on the construction site, and suddenly received a call from a customer in Shiyan that there was a problem with the drill pipe and could not be constructed and needed to be dealt with immediately. The customer's construction site is more than 400 kilometers away from the engineer, but considering that the customer's construction period is very tight, Lv Guosheng immediately put on the work clothes that he had just taken off after receiving the call, and contacted the parts manager to prepare the accessories and immediately set off for Shiyan.
The customer's construction site is more than 400 kilometers away from the engineer
After more than 5 hours of long-distance driving, I arrived at the construction site at half past eleven in the evening. Lv Gong did not rest and immediately inspected the drill pipe, but the construction site was not lit at night and did not have the construction conditions.
At seven o'clock in the morning, as soon as the day dawned, Lu Gong rushed to the scene to carry out the repair work of the drill pipe. Cutting, beveling, welding, the hot welding slag flew into his shoes and splashed on his arms, and he didn't know it, but he still bent over his knees and concentrated on the repair work.
On-site maintenance photo
On-site maintenance photo
After two days of overtime efforts, the drill pipe was finally repaired before the customer's deadline. After finishing the work, Lv Gong also explained to the customer the precautions during construction and the adverse effects of improper operation. When Lu Gong packed up his tools and was about to leave the construction site, the customer presented a pennant as a token of gratitude.
The customer looked at the back of Lu Gong leaving and sighed: "If you really encounter a problem, only Sany will really put yourself in the shoes of the customer, and it is really right to choose Sany!" ”
Sany service staff took a group photo with customers
Thousands of miles of foot road, service thousands of miles! Sany service engineers are adhering to the concept of creating value for customers, and always put the interests of customers first. Be anxious about what customers are anxious about, and think about what customers think. Ensure the high-speed operation of each equipment, and do our best to escort each Sany equipment.