"It's a practical and convenient feature! I can check it on my mobile phone, and the progress of the work-related injury business can be like the order logistics information of Taobao shopping, so that I can understand the business handling situation in real time. Mr. Li, an injured employee of a unit in Jinan City, said.
Recently, in order to further facilitate the public to understand the progress of personal work-related injury business, Jinan City has launched a one-item inquiry function for the progress of work-related injury insurance business. The query function realizes the "chain" online real-time query of the progress of work-related injury identification, appraisal and work-related injury treatment, which can display the convenient service scenario of "seamless inquiry with the same functional contact point and three links", and also provides the "guided" notification service for work-related injury business handling.
How to check the progress of personal work-related injury business through mobile phone?
Channel 1: Employees with work-related injuries can realize one-click inquiry through the WeChat official account of "Jinan Social Security" - social security - work-related injury - work-related injury business progress inquiry function.
Channel 2: Employees with work-related injuries can also make one-click inquiries through the "Ai Shandong" APP - Service - Social Security and Medical Insurance - Work-related Injury Identification, Appraisal and Treatment Progress Inquiry Function.
Mr. Zhai, the social security manager of the 14th Bureau of China Railway, introduced that this query function is too convenient, and you can check the progress of the processing in real time with your mobile phone, which link you actually handled, and how much money you have reimbursed, which is clear and clear. In the past, it was for the injured employees of the unit to call the identification, appraisal and treatment of the consultation telephone number many times to inquire about the handling of the situation, but now it is different, the injured employees themselves can use their mobile phones to inquire anytime and anywhere, which is very convenient, and it is more convenient for the enterprise handling personnel.
The query function of "Inquiry of Work-related Injury Business Handling Progress" is displayed in the following scenarios:
The reporter learned that "one thing to inquire about the progress of work-related injury business" can facilitate the public to understand the progress of business matters in each link, solve the handling blockages of multi-head inquiry, multiple inquiry and offline inquiry of work-related injury employees, make the progress inquiry as transparent and convenient as online shopping flow information, and also promote the acceptance of each business to be more standard and standardized. According to statistics, the function has been in operation for one month and has provided more than 4,000 inquiry services for work-related workers in Jinan.
In the next step, Jinan Social Security Center will take reform empowerment and digital empowerment as the engine to play a good role in the "combination of convenient and refined services", continue to improve the service experience of insured enterprises and employees, and continue to promote the optimization and upgrading of the "convenient social security" service brand.