"Lao Wang, have you heard? Recently, the WPS, the office software we usually use, has a big problem! Lao Li Tou said to Lao Wang mysteriously.
Lao Wang put down the teacup in his hand and asked curiously, "What's the matter?" Is there anyone who doesn't know how to use WPS? ”
"Oh, it's not that it won't be used, it's the charging problem!" Lao Li paused, and then said: "Look, now the Internet is noisy. Speaking of WPS, it's like a matryoshka doll, layer by layer, which makes people confused. ”
Lao Wang frowned: "What do you mean?" We don't usually think anything about it. ”
"Don't you know, now WPS has launched several kinds of members, what WPS members, super members, rice husk members, and super members Pro, AI members, big members, it's just dazzling!" Lao Li Tou said with a spittle.
Lao Wang touched his chin: "With so many membership levels, it's indeed a bit complicated. ”
"Not really! What's more, if you buy a premium membership, it will give you some new features and tell you to charge extra. It's like that AI feature, which used to be said to be a membership benefit, but now it requires you to pay for it. The more Lao Li said, the more excited he became.
Lao Wang's eyes widened: "And this matter?" Wouldn't that be a trick! ”
"That's right! Others say that some of the previous membership benefits are now available at an additional cost. Do you think it's too ugly? Lao Li Tou shook his head.
Lao Wang sighed: "Hey, now these software companies can really think of any tricks in order to make money." ”
"Isn't it! Moreover, WPS has a market share of more than 90% in the domestic mobile office software market, which is not just relying on its own market share, so it will increase the price at will! Lao Li Tou looked dissatisfied.
Lao Wang thought for a while and said, "But then again, other companies also need to make money, and it costs money to develop new functions and maintain servers." ”
"It's right to make money, but you can't be so tricky! You look at how many people on the Internet are complaining about the charging of WPS now. Lao Li Tou pointed to the comments of netizens on the computer screen.
Lao Wang looked at it and nodded: "Indeed, it is not a way to go on like this." WPS still has to think carefully about how to adjust the charging strategy so as not to lose users. ”
Lao Li Tou took a sip of tea and continued: "The WPS thing also reminds me of the software we used before. At that time, although the function was simple, at least it didn't make you feel cheated. ”
Lao Wang said with deep feelings: "Yes, the software at that time was a one-time purchase, although it was more expensive, but at least it was safe to use." Now these software are all changing ways to make you pay for it. ”
"Isn't it! And I think WPS's approach this time may also violate the relevant laws and regulations on the protection of consumer rights and interests! Lao Li said seriously.
Lao Wang asked curiously, "What do you say?" ”
"You see, the Consumer Rights Protection Law stipulates that when consumers purchase goods or receive services, they have the right to fair trading conditions such as quality assurance, reasonable prices, and correct measurements. Isn't WPS's approach this time to unilaterally increase prices and change service content? This is a clear violation of the principle of fair trade! "Lao Li Tou analyzed it head-to-head.
Lao Wang nodded again and again after hearing this: "You are right! In this way, WPS really needs to take a good look at its charging strategy. You can't ignore the rights and interests of users in order to make money! ”
"That's right! And now the market competition is so fierce, if WPS continues like this, I'm afraid it will lose a lot of users! Lao Li Tou sighed.
Lao Wang also agreed: "That's right, that's right! Nowadays, everyone pays attention to user experience and consumer rights protection. If WPS wants to gain a foothold in the market, it must listen to the voice of users and respect the rights and interests of users! ”
Speaking of WPS's "nesting doll" charging incident, Lao Li Tou was angry: "Do you say this WPS is too much?" The AI function that was launched before, at the beginning, it was said to be a benefit for members, but what was the result? Start commercializing it right now, for an additional fee! ”
Lao Wang also sighed: "Yes, this practice does make people feel very uncomfortable. As if deceived, the benefits that were promised before have now become services that require additional fees. ”
"That's right! And their response is also quite interesting. "They said that the AI function was previously provided as a membership benefit, but now it is commercialized, so it has become an independent payment