During this period, various concerts were frequently staged, and the enthusiasm of the big guys to watch the performances was also very high, but some fan groups encountered difficulties in protecting their rights, and some fans reported to us that they encountered the problem of not being able to refund the tickets after buying tickets for the Mayday Beijing Bird's Nest concert.
Fan Ms. Peng at 4 o'clock in the afternoon on April 30th, bought the concert of Beijing Mayday [Back to That Day], she was originally going to buy May 24th, but after the payment, it became May 21st, and the refundable tickets were displayed when the whole process was purchased, including the very clear that there were no pop-up windows, it has always been a condition to be refundable, its so-called conditions are refundable, and it does not show what the conditions are, after the purchase, it was found that it was a time error, and I also contacted customer service for the first time, but no one responded, until the next day, On the afternoon of May 1, 2024, the customer service responded that the ticket was non-refundable.
The reporter clicked into the Mayday concert ticket sales page through the mobile phone APP and saw that the page displayed the words "conditional refundable", but at the same time, there was an announcement on the details page, which wrote that the pre-sale channel opened on April 30 was a resale of refunds generated by pre-ticket sales, so this sale does not accept any form of refund and exchange. Fans also have something to say about this announcement.
Mr. Li, a fan, said that the design of its announcement was problematic and the font was very small. At that time, when I grabbed the ticket, in fact, it was on the software, there was a countdown card, this countdown card covered the announcement, and many people didn't notice this after the cover, and there was another one that the second open could not be refunded, which we think is also the overlord clause, that is, many other concerts, that is, the second open can also be refunded, it is the second open He thinks he wrote an announcement, this announcement says that the second open cannot be refunded, that is, whether you see it or not, anyway, he has this announcement, I won't give you a refund.
Ms. Peng, a fan, introduced that they now have a group, this time there are 2,000 people who have refunded tickets on the Damai and Binwan Island APP, and the current amount has reached a million high, and their appeal is to refund the tickets and ask the organizer to open a refund channel for us.
The reporter then called the official customer service of Damai.com to find out. Damai.com's customer service replied that because of each project, one of its refund rules is different, and if this project is opened, it will be stipulated that the ticket cannot be refunded, because the relevant refund rules are indeed formulated by the organizer, and Damai.com does not participate in the formulation of ticket-related matters.
Through searching, the reporter learned that the organizer of the Mayday Beijing Bird's Nest concert was Beijing Huale Extraordinary Culture Communication Co., Ltd., and then the reporter called the company many times, but no one answered. So, is it reasonable for the concert organizer to unilaterally issue an announcement that it cannot refund after purchasing tickets, and can fans' rights and interests in requesting refunds be supported?
Cai Wei, a lawyer at Hubei Chisheng Law Firm, introduced: These two points of view on both sides are reasonable in my opinion, a sponsor believes that he has informed in advance, and clearly informed that it is not refundable, but if it is not refundable, of course, there must be a corresponding reason, if there is no corresponding reason, or a reasonable reason, the corresponding so-called, this consumer's side of the statement, is the so-called overlord clause, I think it is reasonable, the same is the purchase of tickets, why the second open can not be refunded, Then you have to have a reasonable reason, and you have to tell you that if you have this reasonable reason, you have also informed the consumer of this conclusion; For consumers, what you need to explain is that the other party did come up with the overlord clause, so why did you buy it when you knew about it? Therefore, for both parties, if this kind of thing is a matter, we still recommend that both parties negotiate with the greatest rights and interests, otherwise, it may really only be through judicial channels to sue the people's court.
(Reporter Xu Jing, Sun Yaguang)