On May 10, Tuhu Yangche, the country's largest tire retail platform, and Continental jointly announced that they will upgrade the after-sales guarantee service for users on the basis of the original rights and interests of the first tire "Gold Medal Warranty" on the whole network, and launch the new "Tuhu Gold Medal Worry-free" project, which organically combines elements such as "genuine + warranty", exclusive customer service hotline, co-brand activities, and authentic product traceability, so that consumers can have a better experience and at the same time, the cooperation between the two sides will be upgraded to a new height.
Quality assurance in one hand, service in the other: Tuhu and Continental have pioneered four major initiatives to upgrade the user experience
It is understood that the new user experience and rights upgrade of Tuhu and Continental for the tire product line - "Tuhu Gold Medal - Worry-free", mainly includes four major contents, namely: Gold Medal Warranty, Tuhu X Continental joint customer service line, dual-brand word-of-mouth activities, and one thing, one code authentic traceability.
As early as March this year, in order to provide consumers with better product protection, Tuhu joined hands with a number of well-known tire brands at home and abroad, such as Continental, to exclusively launch the "Gold Medal Warranty" on the whole network. Users who purchase and install Continental tires on the Tuhu platform can enjoy a three-year "Gold Warranty". In the event of a bulge or puncture caused by impact damage, the subsidy amount can be up to 80%.
There are many problems in choosing and using tires, where is the professional advice? In order to let users experience the exclusive after-sales experience of Continental, the world's leading tire brand, the "Tuhu Gold Medal Worry-free" new customer service hotline jointly opened by Tuhu and Continental. If you encounter any tire-related problems, you can call the hotline at 400-111-8868 to enjoy the exclusive after-sales service provided by the professional team of Continental tires.
In the "Tuhu Gold Medal - Worry-free Immediately", Tuhu and Continental will also jointly carry out dual-brand word-of-mouth activities. Specifically, after purchasing and installing Continental tires, users can post orders or share their installation and use experience on social platforms such as Weibo, Douyin, Xiaohongshu, and forums, and receive many brand gifts.
In addition, the "Tuhu Gold Medal - Worry-free" also supports the high-tech in the field of "one item, one code" in the field of authenticity traceability to the authenticity guarantee of big-name tires - users can realize the traceability of authentic German Continental tires purchased by users on the Tuhu car maintenance platform, ensuring that the source of the product is well-documented, and the quality is assured and reliable.
Deepen cooperation with leading brands to bring users an innovative and diversified consumption experience
In Tuhu's product system, tires have always been one of the most important categories. In the more than 10 years of deep cultivation in the automotive aftermarket, Tuhu has reached strategic cooperation with major well-known tire brands at home and abroad, which not only ensures the tire quality of the Tuhu car maintenance platform, but also provides the business foundation and confidence for Tuhu to cooperate with Continental to exclusively launch the "Tuhu Gold Medal - Worry-free" on the whole network.
As the No. 1 brand in the domestic tire retail market, Tuhu continues to increase the discounts and rights it brings to consumers every year. At present, the user after-sales guarantee system represented by "Tuhu Gold Medal - Worry-free Immediately", together with the operation strategy of "authentic and big-name" of Tuhu Car Maintenance, has become an important service matrix for Tuhu Car Care to work with well-known brands to jointly ensure the consumption experience of car owners, truly escorting the whole process of consumption, allowing users to buy and use with confidence.
The "Tuhu Gold Medal - Worry-free" is another in-depth cooperation between Tuhu and Continental, which represents the commitment of both parties to actively promote change and promote innovation in the car care industry. In the future, the two parties will continue to work together to give full play to the industry advantages of leading brands, take user needs as the guide and digitalization as the engine, and jointly create a more open, innovative and diversified new ecology of the car maintenance industry.