: After returning from my hometown in February, the air energy all-in-one machine could not be started. After the fifteenth day of the first month of the Lantern Festival, I came to check on the door, and for the first time said that there was a part that was broken, and it was to be sent from the manufacturer, and then I came to repair it. Then on March 8, they said that the accessories were sent to the door to replace the machine, and when they opened it, they said that the whole thing could not be used, and that all of them leaked into the machine and could not be used.
Mr. Yang's home is in Dongyang Hengdian, Jinhua
This Gree air energy water heater all-in-one machine
He bought it in the second half of 2018
It cost about 8,000 yuan
The relevant ticket said that it could not be found
Now the machine can't produce hot water
Exactly where is it broken
Mr. Yang doesn't know
Just listen to the after-sales service of the door
You can get him a new one
At that time, he told me that the whole process of going down for about a little more than a month was needed, and it started on March 8, and it has been a month and a half now. How to use it without hot water in this kind of weather, usually you can only boil it yourself, boil water in a kettle, either go to the bathroom to wash, or go back to my father-in-law's house in the countryside.
Mr. Yang's home is only equipped with an air energy water heater
No other water heaters were installed
It's a hassle to wash up now
He hopes that the manufacturer will ship the goods as soon as possible
: Things are ready, they don't ship them. I'm more annoyed by it than you, we urge it every day, we don't accept interviews.
: Where is our store?
The after-sales staff hung up the phone
Mr. Yang said
He also doesn't know where the after-sales store is
The reporter verified the relevant situation with Gree's official customer service
: The factory verification all-in-one machine can not be provided temporarily, it needs to be delayed, and it can be replaced at the same price of the split type, and the replacement process of the whole machine has been completed, and it is currently a progress of the headquarters to be shipped.
The customer service recorded Mr. Yang's appeal
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