Every year from the end of April to the middle of May, the wild rhododendrons in the Longwan Scenic Area of Jilin bloom all over the mountain, attracting tourists from the south to the north to explore its beauty. Longwan is not only blessed with unique natural beauty, but also provides a safer, more comfortable and convenient tourism environment for tourists through the "service + guidance" activities and the innovative "five-in-one" service model. Civilized tourism has also become a distinctive landscape.
Jilin Longwan Scenic Area is located in Huinan County, Jilin Province, which is composed of Dalong Bay, Xiaolong Bay, Triceratops Bay, Hanging Kettle and other scenic spots, and is composed of crater lake groups with complex terrain and peculiar landforms. The beautiful natural environment presents visitors with a unique experience. "Before I came, I thought Longwan was a scenic spot, but when I came here, I realized that it was a large scenic spot similar to a 'park group' composed of several small scenic spots. At the end of each tour, the staff gave us very enthusiastic guidance, so we could easily swim without doing a travel guide. Shen Yunfang, a tourist from Liaoning, came here and praised the service quality of Longwan Scenic Area.
It is understood that the "five-in-one" service model is to integrate the multiple roles of the staff of Jilin Longwan Scenic Area, so that each staff member can play an active role in different situations. As propagandists, they actively disseminate the cultural characteristics and tourism resources of the scenic spot; as grid members, they are familiar with every corner of the scenic spot and can provide accurate route guidance for tourists; as safety officers, they pay attention to the safety of tourists and eliminate various potential safety hazards in time; as waiters, they provide thoughtful service to meet the various needs of tourists; as cleaners, they maintain the environmental hygiene of the scenic spot and let tourists visit in a clean and tidy environment.
Shao Jing, a tourist from Jilin City, took his family to Longwan Scenic Area in April this year, "This is the second time I have come to Longwan, this time with three elderly people in the family, some of them have bad legs and feet, and consulted the staff about the routes suitable for the elderly to play, and they patiently pointed out to me where to avoid and which landscapes are not to be missed." The staff of Longwan Scenic Area incarnated as "artificial traffic lights" and played a vital role. They are able to identify problems encountered by tourists in the first place and take quick steps to resolve them. In recent years, every time a tourist gets lost, needs help, or has an emergency, these "artificial traffic lights" can respond quickly and in a timely manner, and feel the warm "big hands" of Longwan people for tourists.
According to the relevant staff of Longwan Scenic Area, in order to make the "five-in-one" service model truly effective, it is also necessary for the scenic spot to strengthen the training and management of staff to ensure that every staff member can be competent for multiple roles and have rich knowledge and skills. At the same time, the scenic spot also continues to establish a sound service standards and assessment mechanism to ensure the continuous improvement of service quality.
Summer is coming, Jilin Longwan Scenic Area will once again usher in the peak of tourism, "service + guidance" activities and "five-in-one" service model as an innovative and effective way of service, not only to improve the service quality of the scenic spot, but also to enhance the tourism experience of tourists. The picture of civilization in Longwan is being painted with more brilliant colors.
Produced by Jilin Daily
Author: Jilin Daily all-media reporter Han Yuhong
Curator: Han Xuejie
Executive Editor-in-Chief: Yu Yue
Editor: Han Yuhong