On April 28, a Mr. Li surnamed in Taizhou, Zhejiang Province reported that in order to handle the number porting business, the broadband business under the number must be cancelled, because the whole city of Taizhou can handle the broadband account cancellation business at a window of a (a certain operator, hereinafter referred to as "operator Y") business hall, and it takes 1 hour to handle each account cancellation business, if calculated according to the 8-hour business hours a day, only 8 broadband account cancellation services can be handled per day. It is in this situation that some people choose to start queuing outside the business hall at 4 a.m. in order to sell their broadband accounts. Obviously, in order to reduce the number portability of users as much as possible, a certain operator Y in Taizhou deliberately made it difficult for users to sell their broadband accounts.
Although the number of users of operator Y is far ahead of that of several other operators, why does the business hall, as a grassroots unit, use such low-level means to prevent users from porting their numbers to the network (out of operator Y)?
1. As the operator with the largest number of users, the proportion of users who need to port to the network must also be the highest, in order to curb the users from leaving the network, the operator Y will take the number of users who are off the network as an assessment index (KPI), which has become an assessment index that directly affects the income of employees after being passed to front-line employees through layers of additional codes, so under the guidance of business indicators, it will inevitably try to control the number of users who are porting to the network, and the operator's approach in Taizhou, Zhejiang Province is more representative.
2. User number portability not only affects the number porting index itself, but also indirectly affects the number of effective users, revenue, profit, broadband, IPTV (TV) and other indicators of operator Y. Therefore, as a grassroots business hall, it is inevitable that too many users will apply for number portability.
3. Number porting is sometimes not two-way and fair, for example, the mobile phone number of operator A can be ported to operator B, but the number of the operator is prohibited from being ported to leave operator A.
4. After a long period of development, operator Y has the most number segments, so there are more excellent numbers, if too many users carry the number to the network, it may cause the loss of excellent numbers, which is what any operator does not want to see.
5. From the perspective of system operation, if the operator is judged according to the number segment, it is far more efficient than the analysis according to a single number, so the number portability greatly reduces the system's management of number resources, and also has a certain impact on the inter-network settlement work, making the original simple settlement more complicated because of the number portability.
Although number porting will bring certain losses to the work of operators, including revenue, management, operation, etc., as the world's leading operator, Y should still put the interests of users first, instead of trying to make things difficult for users for the interests of operators.