Big and small news client, April 30 (correspondent Mu Xuehui) On April 26, a letter of thanks with body temperature was handed over from Ms. Zhang, a citizen, to the hands of Director Zhu of the Office of Zhifu District Maternal and Child Health Hospital.
It turned out that on April 5 last year, Ms. Zhang's child fell to the ground in the Zhifu District Maternal and Child Health Hospital, but the process can be described as "thrilling". At that time, the child's umbilical cord was around the neck for a week, the umbilical cord was twisted more than 30 times, and the hospital operated on it urgently, but the child was admitted to the neonatal intensive care unit due to pneumonia caused by choking on amniotic fluid.
However, it is not always easy for children to grow. As Ms. Zhang said in the letter: "Due to my physical reasons, the pregnancy was very bumpy, and some force majeure factors caused the child to be in poor health and easy to get sick. In June of that year, Ms. Zhang's child was hospitalized again in the Zhifu District Maternal and Child Health Hospital due to a positive coronavirus, and from August to September, she was hospitalized in the pediatric outpatient department of the hospital 17 times for bronchopneumonia and acute urticula allergies, and in February this year, she was hospitalized again for influenza B, and two days ago she came to the hospital again for capillary bronchitis.
After more than a year of countless visits and hospitalizations, Ms. Zhang lamented the child's bumpy growth, but also made her and the medical staff in the pediatric ward of Zhifu District Maternal and Child Health Hospital form a strong "doctor-patient relationship". She has escorted two pennants for pediatricians, but this time, she said, she feels like the pennant is no longer an expression of her inner gratitude.
In the past year, she saw Li Linheng, a doctor who was still in the hospital after the night shift in the early morning for the child, Dong Jiuwei, the dean who was still patiently answering for her in the outpatient clinic at more than 1 o'clock in the afternoon, and witnessed the director Shan Yuhui, who took time out of the meeting to revisit her child alone, Du Meirong, the deputy nurse who could complete the indwelling needle at one time, and Wang Xinyue, the nurse who cleaned the breathing passage for the child at more than 11 o'clock in the evening.
In fact, Ms. Zhang's letter of thanks is just a microcosm of the medical services provided by Zhifu District Maternal and Child Health Hospital. In recent years, Zhifu District Maternal and Child Health Hospital has taken multiple measures to improve the level of medical services and patients' medical experience based on the needs of patients. It has established a specialty alliance of traditional Chinese medicine pediatrics and gynecology with the Affiliated Hospital of Shandong University of Traditional Chinese Medicine (Shandong Provincial Hospital of Traditional Chinese Medicine), and has successively invited well-known experts from national, provincial and municipal tertiary hospitals to visit the hospital on a regular basis for consultation, ward rounds and teaching, so as to optimize the treatment environment and make patients more comfortable with medical treatment. The manual charging window on the first floor has been changed from a traditional closed window to an open one, realizing zero distance service, opening 24-hour customer service online, warm guarding, and opening a "love car" to pick up pregnant women and emergency children free of charge......
"While continuously improving medical technology, putting ourselves in the patient's shoes, serving patients with heart, and comparing hearts to hearts has always been the direction of our hospital to improve services, and we will continue to do so. Du Juan, vice president of Zhifu District Maternal and Child Health Hospital, said.
Editor-in-charge: Lu Qifei