In the age of convenient digitalization, mobile apps have become an integral part of people's daily lives, especially during long-distance travel. However, an accident occurred on April 28, which made the China Railway Jixun APP (formerly the handheld high-speed rail), which was supposed to add convenience to the journey, unexpectedly become the focus of public opinion.
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On the same day, many netizens encountered an unexpected situation when they used the National Railway Jixun APP to connect to the high-speed rail WiFi service - pop-ups containing indecent words appeared on the screen. This unpleasant experience quickly went viral on social media.
As the official partner of the 12306 railway ticketing platform, the China Railway Gissen APP was supposed to be a powerful tool to improve the travel experience of passengers, but it unexpectedly became a source of dissatisfaction for passengers.
In the face of passengers' doubts, although the 12306 customer service confirmed the official authorized identity of the China Railway Gissen APP, it pushed the direct responsibility for handling the problem to the China Railway Gissen itself.
Unfortunately, on the morning of the 28th, the reaction of the National Railway Jixun APP was not positive, and the reporter encountered communication difficulties when trying to contact the official for explanation, which further exacerbated the public's dissatisfaction.
Until the evening of April 28, China Railway Jixun Technology Co., Ltd. issued an apology statement:
Here's what netizens have to say:
1. Some netizens speculated that they owed money for outsourcing or labor services, which caused them to deliberately scribble.
2. Some netizens reported that their personal information has been sold many times.
3. The sentences tested by the programmer were officially released before they were modified.
Finally, I would like to say:
The indecent pop-up window incident on the China Railway Jixun APP is a test of digital trust in railway travel services, and it also sounded the alarm for all service providers. While pursuing technical convenience, maintaining user trust and ensuring service quality has always been the lifeline of enterprise development. #头条创作挑战赛#
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