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Overview of the event
On April 27, a news about McDonald's was exposed on CCTV, which attracted the attention of the whole network. On April 24, Mr. Li ordered a plate roast chicken leg burger set at McDonald's Hepingqiao store in Chongchuan District, Nantong City, and the cola drink flowed out from between the lid and the rim of the cup and stained his clothes. You never think about the rest of the story!
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In the afternoon, Mr. Li saw that in McDonald's refund notification, the reason for the refund column actually read: The customer is stupid x. How can McDonald's treat customers like this? This is an insult to customers! Mr. Li immediately called the McDonald's China service hotline to complain, and the manager of the McDonald's Heping Bridge store quickly came out to apologize and said that Mr. Li would compensate for a snack the next time he came to the store. Is this an explanation?
Let's see what netizens have to say
That's the answer. The waiter thought it was an internal system
Is McDonald's trying to make customers angry?
May all those who are kind be treated with kindness
That's because there are many customer groups, and if you try to open a restaurant, you will feel that the scolding is too right, and you have spilled what you ordered, and you want to get rid of the order, how terrible
The lid is not tight, the customer drinks Coke and gets the clothes, how can it still be the customer's mistake? Isn't this a problem with the design of the cup?