Source: Urban Live Original
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Recently, Mr. Zhang from Nanchang, Jiangxi Province, called "City Scene" to report that in July last year, he bought a Galanz steam oven online, but due to the low usage rate, he has been idle at home. But recently, he accidentally discovered that there was a crack in the door.
Mr. Zhang told the city scene reporter that in July last year, he spent 1,900 yuan on a Galanz brand steam oven in the Tmall flagship store. However, due to eating habits, this steam oven has been idle since it was bought, and it is not used frequently.
Consumer Mr. Zhang: It was just a year later that suddenly my family found that the door was cracked, and we don't know exactly how it cracked, and we didn't use it many times, you know?
Mr. Zhang pointed to the crack on the door and told reporters that he couldn't figure out how this crack appeared, so he reported the situation to the after-sales service for processing.
Consumer Mr. Zhang: They arranged for a maintenance person to come to me at that time, and he said that there is no such accessory now, and he said that he would let the manufacturer send the accessories, so he asked me to wait.
It has been nearly a month and a half since the day of the complaint on March 1, and Galanz manufacturers still have not solved the problem. So, Mr. Zhang contacted the staff in charge of maintenance, and the other party proposed a new plan.
Consumer Mr. Zhang: The maintenance staff began to say that he applied for a new one with me, and then sent him my ID card, but later he said no, and replied to me that 800 yuan would recycle me, and I didn't agree at that time, I was still within the scope of the warranty, and I didn't have a year.
Maintenance master: Galanz has not provided accessories for a long time, and the after-sales service has been completed after the reporter's intervention
At the scene, the urban on-site reporter dialed the contact number of the maintenance master.
Nanchang County Liantang Yongxin Home Appliance Service Department Staff: You usually use it, how do I know, it may have accidentally bumped, it may have been smoked, it is possible, or it was directly accidentally cracked, how to say clearly, right?
The staff member said he could not judge the specific cause of the cracks. As for the failure to provide after-sales service for consumers for more than a month, the other party said that the responsibility lies with Galanz manufacturers.
Nanchang County Liantang Yongxin Home Appliance Service Department Staff: What should I do if I don't have accessories? I can't help it, I can't find a manufacturer, I skip Galanz to find a manufacturer, and produce one for him, I don't have that much ability.
In this regard, Mr. Zhang said that every time he communicated with the other party, he said the same thing, and it lasted for a month and a half. Subsequently, Mr. Zhang once again complained to Galanz.
Galanz brand staff: I am applying for accessories here, I will take a look here, and it shows that it has been shipped. I'll give it a push.
As of press time, Mr. Zhang called and said that after the intervention of the urban on-site reporter, at present, his steam oven after-sales service has been completed.