When the new crown epidemic was gradually brought under control and the international cruise business set sail again, a giant international cruise ship named MSC Glory attracted attention. The ship, which means "supreme beauty" in Italian, brings anticipation and longing.
However, the passengers encountered a series of unexpected troubles when they boarded the MSC Glory. On social media, more and more people began to share their experience of "stepping on the pit" on the boat, complaining about the poor dining experience, chaotic disorderly disembarkation, and difficulty in language communication.
Natsu is one of the passengers, who was looking forward to this luxurious cruise, but fell into a series of unpleasantness. Waiting in line for meals, crowded boarding and embarking boats, pushing and shoving, etc., made her feel disappointed. Xiaomi had a similar experience, where she had planned to take beautiful photos on a cruise ship, but was frustrated by the crowds.
The language barrier has also become one of the problems for passengers. The service staff on the cruise ship mainly used English, which led to the inability of many passengers to understand accurately and even caused some disputes. Some passengers even encountered an embarrassing situation because of the language barrier and could not get off the ship in time.
In response to these problems, passengers have put forward suggestions for improvement. They believe that cruise lines need to improve management and optimize services to increase passenger satisfaction. The cruise line also said that it has paid attention to the feedback from passengers and is working hard to improve and improve the relevant measures to ensure the smooth operation of the subsequent cruise.
Behind this seemingly luxurious cruise is the interweaving of passengers' expectations and disappointments, pleasures and frustrations. This may prompt cruise lines to pay more attention to the needs of passengers and improve the quality of service, so that every passenger can have a pleasant cruise trip.
How do you think cruise lines can improve their services to meet the needs of passengers?