In order to improve the ability and level of grassroots governance, since the beginning of this year, the Swan Lake Community of Fuxing Street Street has been guided by the "Fengqiao Experience" in the new era, focusing on the work goal of "no accidents, no contradictions, and no lack of services" in the jurisdiction, fully mobilize the forces of all parties in the jurisdiction, improve the community governance grid system, actively explore diversified and efficient ways to resolve conflicts and disputes, and continuously improve the satisfaction of the masses with community governance.
Weave a dense network of contradictions, and highlight the key points to "visit" the people.
In order to fully grasp the dynamics of community contradictions and disputes, the community relies on the guidance of party building, gives full play to the role of the "grid +" grassroots social governance system, and sets up a "grid member + full-time people's mediator + community police + community volunteer" contradiction and dispute investigation volunteer service team, and through "stepping, visiting doors, and chattering", etc., to carry out special investigation of contradictions and disputes, collect information extensively, discover hidden dangers in a timely manner, and become the "clairvoyant" and "tailwind" of contradiction and dispute investigation and resolution. At the same time, party members play a vanguard and exemplary role, using the "acquaintance advantage" and "distance advantage" to provide refined and precise services. Dig deep into the "community talents" to participate in community governance, elect the backbone of the masses to serve as "building chiefs", further refine grassroots governance, so as to go deep into the masses, understand the masses, and help residents deal with contradictions and disputes.
Diversified dispute resolution and cohesion, resolving disputes before litigation.
Focusing on problems such as neighborhood disputes, difficulty in charging, and lack of heating in community governance, with the "1+1+N" grid long system as the starting point, organize party members, residents, and building chiefs to jointly make suggestions for community governance, timely accept the demands of the masses in the jurisdiction, and chat with residents about their parents' shortcomings in the process of visiting households, so as to understand and grasp the voices of the masses in a timely manner. For hot and difficult issues that residents have strong reactions to, we will unite the professional forces of "three officials, one division and one member" such as the people's police, property management companies, owners' committees, and community lawyers in the jurisdiction, and rely on the "Party and Mass Discussion Booth", "People's Livelihood Teahouse", "Lao Wang Listen to Me" meeting room and other positions in the community as channels, adopt the "four discussions and six steps" work method, resolve the symptoms, change "sitting in the hall for consultation" to "door-to-door inspection", solve the "key small things" around the masses, and be a good "caring person" for the people to solve their worries.
The rule of law staff should intervene as early as possible to prevent and "cure" the disease at the source.
Through the method of "online + offline", the investigation and mediation of contradictions and disputes are combined with publicity and education on the rule of law. "Online", give full play to the advantages of the network, use the grid WeChat group, building unit group, and normalize the push of legal knowledge and conflict mediation cases, and improve the legal literacy and moral cultivation of the masses. "Offline", combined with typical cases to carry out warning education, through "three-dimensional" law popularization lectures, "interactive" legal consultation, "à la carte" legal training, "immersive" dispute mediation, and constantly enhance the awareness of the people in the jurisdiction to abide by the law, guide the people in the jurisdiction to resolve conflicts and disputes through legitimate channels, ideologically reverse the erroneous concept of "not making a big fuss and not settling it", and actively guide the masses to express their personal demands through legal channels, safeguard their own interests, and avoid the occurrence of contradictions and disputes from the source.
Next, the Swan Lake community will continue to strengthen the construction of the mediation team, improve the diversified resolution mechanism of contradictions and disputes, insist on starting from the perspective of the masses, interpret laws and regulations in easy-to-understand language, do a good job in the work of "contradiction and dispute resolution + law popularization and publicity", and enhance the residents' action consciousness of "finding the law in case of trouble, solving the problem and using the law, and resolving the conflict by relying on the law", so as to play a more active role in the harmony of family and neighborhood, and the harmony and stability of the community.