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The "City Supermarket" announced that it would cease to operate! The store site has been sealed, and the online customer service is in a state of "waiting in line".

author:Labor Daily
Abstract: Another veteran supermarket in Shanghai announced the cessation of operation
The "City Supermarket" announced that it would cease to operate! The store site has been sealed, and the online customer service is in a state of "waiting in line".

Recently, Shanghai's old supermarket "City Supermarket" stopped all store operations, causing social concern. A reporter from Labor Daily visited supermarkets in many cities in Shanghai and found that at present, the supermarket has ceased operation, and the items in the store have not been completely emptied, but the store has been sealed. According to a "notice" from Shanghai City Supermarket, employee compensation will be calculated until April 15, 2024, and social insurance contributions will be paid until April 2024.

Seals have been posted in Shanghai stores

The Labor Daily reporter noticed that on the official WeChat public account of Shanghai City Supermarket, the last piece of information was released on April 3, and the three stores located in Shanghai Jing'an (Shanghai Center), Xuhui (Yongxinfang), and Changning (Tianshan) were also mentioned at the end of the article.

On the evening of April 16, many citizens stopped in front of the Tianshan store of Shanghai City Supermarket, which was already closed. Someone peeked through the crack in the door and found that the lights were on, but the shelves were empty, and there was no one. Some onlookers said that they had bought something at the supermarket the day before, and there was no sign of closing the store at that time. Some surrounding residents said that they did find that there were a lot less varieties of goods on the shelves of urban supermarkets recently, and some people thought that they were going to decorate, but they did not expect to close the store.

On the morning of April 17, a reporter from the Labor Daily saw outside the CITY SHOP Shanghai City Supermarket Yongxin Store located on the basement floor of Yongxinfang, Xuhui District, that the door of the store had been sealed, but there were still a large number of goods on the shelves in the store. The store is large and the equipment in the baking area in front of it is also in a working state.

The "City Supermarket" announced that it would cease to operate! The store site has been sealed, and the online customer service is in a state of "waiting in line".

The Yongxin store of Shanghai City Supermarket has been closed and sealed. Labor Daily reporter Lu Yanting photography

On the glass wall of the store, the words "Chengchao egg rolls, annual sales of more than 3 million" are still posted, which is also a popular item in the supermarket. A billboard with the words "Membership benefits upgraded" is still displayed in front of the supermarket.

At the scene, the staff of Yongxinfang Property said that the seal was posted by the property owner on April 16, and the supermarket has been completely closed, but because the door is a glass door that cannot be closed tightly, the property owner has to put a seal to prevent people from entering and leaving without authorization to take away the goods. The staff of a "side stove" restaurant next to the supermarket said that when they came to work on April 15, they found that the supermarket was no longer working and had closed that day.

The Labor Daily reporter came to the Shanghai Center in Jing'an District, where the supermarket located underground has also been completely closed. At the scene, the underground entrance and exit to the supermarket have been blocked, and the up and down elevators have been suspended. In addition to the closure notice posted by Shanghai City International Enterprise Development Co., Ltd., Shanghai Centre also posted a "Notice to All Tenants" stating that the original Shanghai City Supermarket would be permanently closed. Some staff at the scene said that consumers are requested not to open the closure measures and go down to the underground supermarket without authorization, and if there is a new brand supermarket in the future, it will not be associated with the previous supermarket brand.

The "City Supermarket" announced that it would cease to operate! The store site has been sealed, and the online customer service is in a state of "waiting in line".

Shanghai City Supermarket Shanghai Centre has also closed. Labor Daily reporter Lu Yanting photography

There was no substantive response from the online customer service

A reporter from the Labor Daily noticed that outside several Shanghai city supermarket stores that were in a state of closure, there were notices to consumers. It reads, "Consumers can search and follow the official account of the city supermarket through WeChat, and the online time of manual customer service is from 9 a.m. to 5 p.m." "If you need to redeem a shopping card, you can select 'Contact Customer Service' online to make an appointment to go to the redemption point to redeem the shopping card."

Subsequently, the Labor Daily reporter prompted online consultation through the notice, but the customer service was always in a state of "waiting in line" and did not respond substantially.

Previously, some media reported that the manual customer service of the city supermarket had said that consumers who have excess shopping cards need to provide their card numbers and photos, and once the appointment is successful, customers need to go to an offline exchange point in Qingpu District for exchange, and the offline exchange point will provide exchange services from April 22. The customer service said that the redemption was for the product, and the customer was required to provide the original purchase channel of the shopping card and the approximate amount of the planned redemption.

Through the inquiry of the national enterprise credit information publicity system, it was found that the "Shanghai City International Enterprise Development Co., Ltd." posted outside the Yongxin store of Shanghai City Supermarket had a total of 6 pieces of information in Shanghai, among which Shanghai City International Enterprise Development Co., Ltd. Shaanxi Road Store, Yuyuan Road Store and Taixing Road Store were in a state of cancellation. The "Shanghai City International Enterprise Development Co., Ltd.", "Shanghai City International Enterprise Development Co., Ltd. Yan'an Middle Road Store" and "Shanghai City International Enterprise Development Co., Ltd. Nanjing West Road Store" are in a state of existence, and they are not currently listed in the list of abnormal operations, nor are they included in the list of serious violations and dishonesty (blacklist).

The "City Supermarket" announced that it would cease to operate! The store site has been sealed, and the online customer service is in a state of "waiting in line".

The national enterprise credit information publicity system found that "Shanghai City International Enterprise Development Co., Ltd." has a total of 6 pieces of information in Shanghai. Labor Daily reporter Lu Yanting photography

It is worth mentioning that "Shanghai City International Enterprise Development Co., Ltd." has a registered capital of 5 million yuan, its registered address is No. 137, Chengdu North Road, Jing'an District, Shanghai, and the registration authority is Jing'an District Market Supervision Bureau. However, when the reporter rushed to the 2nd floor of No. 137 Chengdu North Road, he did not find the actual office space of the company.

The legal person of "Shanghai Haocaiji Enterprise Management Co., Ltd." notified by Shanghai City Supermarket Tianshan Store is "Liu Yuling" and the legal person of "Shanghai City International Enterprise Development Co., Ltd."

It's not the same as CITY SUPER

It is worth mentioning that while the closure of Shanghai City Supermarket has attracted attention, it has also caused a small "oolong", and some consumers have confused CITY SHOP Shanghai City Supermarket with another "CITY SUPER" that is also positioned in the middle and high-end, causing misunderstanding. Subsequently, "CITY SUPER" urgently refuted the rumors and is currently operating normally.

A reporter from Labor Daily noticed that the official WeChat video account of "CITY SUPER" "citysuper super life" posted a video response of "There is a big misunderstanding, I live well", saying that the Shanghai iapm ICC store, Shanghai ifc IFC IFC store, Shanghai Xingye Taikoo Hui store, etc. are currently operating normally.

Header photo: Shanghai City Supermarket Yongxin store has been sealed. Labor Daily reporter Lu Yanting photography

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