"I have been driving an online car-hailing car for so many years, and I have never met such a passenger who does not know the hearts of good people!" The lady complaining in front of the camera is Ms. Wang, who has been driving online car-hailing for several years.
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Ms. Wang said that she took into account the personal safety of the passengers on the bus and out of a responsible attitude, so she kindly reminded the passengers to take precautions. Unexpectedly, the passengers in the car didn't know what to do, and even kicked her!
First, what happened
On the morning of January 21, 2024, Ms. Wang, who had just dropped off a passenger, received a new online ride-hailing order. According to the information on the platform, it was from a community in Hangzhou to the Affiliated Hospital of Hangzhou Normal University.
Ms. Wang arrived at the location of the passenger in advance, and after waiting for a few minutes, three passengers came up on the bus. According to Ms. Wang, it should be three generations of grandparents and grandchildren.
They were an older mother-in-law, a lady in her twenties and thirties, and a little girl in her sixties and sevens. Ms. Wang said that after confirming the boarding information with the passengers, she did not have any other conversations with the passengers.
After starting to drive for a while, Ms. Wang accidentally noticed through the rearview mirror in the car that the little girl who was sitting between her mother-in-law and the lady was sitting in the rightmost window facing forward.
"At that time, the window was halfway down by them, and the little girl was still lying on the car door, and there was nowhere to grab her hands, so I reminded them out of kindness, saying that children should not lie on the car door, it is not safe. ”
Out of kindness, Ms. Wang just casually reminded the three passengers in the back row, but unexpectedly caused the lady's dissatisfaction. Subsequently, a verbal altercation broke out between the two. The kind-hearted Ms. Wang also took a kick from the other party, which made Ms. Wang feel very aggrieved.
Second, the reason for the quarrel
"Could it be that you are talking too loudly or in a bad tone?" the reporter asked.
Ms. Wang said that her attitude was very good, and her voice was the same as when talking to reporters now, and there was no misunderstanding among passengers.
Subsequently, Ms. Wang also took out her mobile phone and showed the reporter the video footage taken by the dashcam during that time. According to the content of the video, Ms. Wang's voice reminding the rear passengers is indeed not too loud.
When Ms. Wang reminded the other party of the group of three, the lady sitting on the far left expressed her dissatisfaction, thinking that Ms. Wang's words were too fierce and scared her children.
It was originally out of kindness that the other party was reminded to pay attention to safety. As a result, the other party not only did not accept her kindness, but also accused her.
This made Ms. Wang also have a nameless fire in her heart, but she still restrained herself from saying that she was not a murderous child.
"Did I murder her? I just said that I wouldn't let her lie on the edge of the window, it's not safe, and who will be responsible if she falls?" Ms. Wang, who occupied the reason, argued.
However, the lady did not listen to Ms. Wang's explanation, believing that the window was only half open and that it was impossible for her child to fall.
"You give me one to try!" said the passenger in an unkind tone. It doesn't make sense, and the other party's arrogant sophistry makes Ms. Wang feel helpless.
After muttering and repeating the other party's sentence "Give it back to me and try it", she planned to settle the matter.
However, the passengers sitting in the back seat had very sensitive ears and clearly captured Ms. Wang's whispered complaint, accusing Ms. Wang of poor service attitude.
The passenger's behavior of beating a rake backwards and arguing for three points unreasonably completely angered Ms. Wang, who was driving. Subsequently, a violent argument broke out between the two.
3. Ignorance of good people's hearts
Ms. Wang angrily scolded the other party for not being able to look at a child well, reminded them to pay attention to safety, and said that she murdered them. The female passenger in the back row also resolutely refused to give in, accusing Ms. Wang of not pulling if she was unwilling to solicit.
As soon as she finished saying this, Ms. Wang, who felt wronged, was no longer willing to complete the order, parked the car on the side of the road, and asked the other party to get out of the car.
After the car door opened, the mother-in-law, who was sitting in the middle, explained before getting out of the car: It was the child who was suffering from motion sickness, so she was asked to sit by the window and open the window to breathe.
Ms. Wang replied that motion sickness can't lie on the window!
However, because Ms. Wang and the female passenger had a previous quarrel in the car, the tone of the sentence was not very good.
This caused the female passenger to think that Ms. Wang was insulting her elders, and accused Ms. Wang hoarsely: Enough, don't talk like a fart!
The quarrel was really angry, and Ms. Wang, who was not to be outdone, choked back without backing down: You just farted! Before getting out of the car, the two broke out into a fierce quarrel again.
In the end, the female passenger grabbed the front and rear seats in the narrow space in the back, stretched out her leg and kicked Ms. Wang's arm.
4. Is Ms. Wang's concern reasonable?
After watching the video of the dash cam, the reporter found that although the window of the car was half opened, it was not enough for a 6 or 7-year-old child to cross over.
Therefore, the reporter asked Ms. Wang what was the reason for worrying about the child falling out? Could it be that the car door was not locked?
Ms. Wang explained to reporters that the vehicle is locked, and the vehicle will automatically lock when the vehicle starts more than 30 yards.
Since the cars are locked, why is Ms. Wang still worried that the little girl who is leaning against the window by the door will fall out?
It turned out that although Ms. Wang's vehicle would automatically lock during driving, it did not have a safety lock or child lock.
The so-called safety lock and child lock mean that once the door is locked, the door cannot be opened inside the car, and can only be opened from the outside. This prevents children from moving around and accidentally opening the door and falling out of the car.
Ms. Wang said that although her car locks automatically after starting, if she pulls the door handle twice in the car, the door will still open.
At that time, the little girl not only had her hands on the car door, but also leaned forward against the car door for most of her body.
If you fumble indiscriminately, once you encounter braking or cornering, there is a probability of pulling the car door or being thrown out of the car, resulting in a safety accident.
Even in the case of safety locks and child locks, when taking buses and taxis, there are often eye-catching signs warning people not to stick their heads and hands out of the window.
Therefore, Ms. Wang's concerns are very reasonable and indeed for the personal safety of the passengers.
5. The processing results of the platform
Ms. Wang approached the reporter to seek justice for herself. Her kindness was treated as a "donkey liver and lungs" by the passengers, and she was inexplicably kicked by the other party.
Ms. Wang said that after being kicked by the other party, her entire arm was numb. When she encountered such vexatious passengers, she didn't have the heart to continue working that day.
However, because the platform kept the passengers' information confidential, Ms. Wang had no way to contact the three passengers that day and asked them for an explanation.
At the same time, Ms. Wang was also worried that the other party would beat her up - report and complain about her and let the platform deduct her money.
Accompanied by reporters, Ms. Wang contacted the staff of the ride-hailing platform and submitted the video taken by the dashcam to the other party as evidence.
The reporter asked the online car-hailing platform about the verification results, and the other party quickly replied, saying that what Ms. Wang said was true.
The platform will impose penalties on the single passenger's violations: ban the passenger's online car-hailing account for 15 days, and if the passenger violates the rules again, the platform will permanently suspend the service if the circumstances are serious!