The cause of the matter. The takeaway brother spilled the takeaway on the way to deliver the food, and still handed the takeaway to the customer, but the customer didn't say anything.
But when the takeaway brother left, the customer applied for a refund on the platform, the platform agreed, and the takeaway brother couldn't help it, after all, it was because of his own fault, and then the takeaway brother went to the customer's home and wanted to take the refunded takeaway back to eat it himself, but found that the takeaway had been eaten by the customer.
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This is not the most speechless, the most speechless is that the takeaway brother said, "You refunded, why did you finish the takeaway"?
But the customer still said confidently, "Isn't it okay to eat all the takeaway things and return them?"
I was speechless when I saw this, and then the two sides got into an argument and abused each other.
It is not surprising that the takeaway brother was fined by the customer complaint platform.
And the cost of this order of takeaway is still borne by the little brother himself, which is equivalent to the little brother running a day's takeaway, because such an order is in vain for a day.
I have run takeaways myself before, and I have encountered similar situations, because of my own reasons caused the takeaway to be broken or missed, this is no way, I did not have the courage to confront the customer, because I know that if the customer complains, the fine will be more.
Although the little brother was fined, netizens did not recognize this incident so much:
Everyone still understands the most basic truth, if I buy a thing, the quality of the thing itself is problematic, then I apply for a return and refund to return the thing to the original merchant.
This kind of thing is also very common in life, because, for the platform, the customer is the most important, and the delivery person is just a tool for the brand.
Please also understand each other in your life, the delivery man is indeed at fault, because of his own reasons, spilled the takeaway, resulting in customers dissatisfied with the takeaway, and it is normal to refund the refund.
But one of the most basic truths needs to be understood, refunds need to be returned, no matter how much the value of the takeaway is, when you click on the refund, the takeaway already belongs to the takeaway brother in principle.
Video source, Three Rivers Video (invaded and deleted)