With 15 days to mark the return of the Super International Spectra Ocean to the Chinese market, Royal Caribbean has restarted its tried-and-tested boarding process, aiming to ensure a good boarding experience for tourists, start the vacation mode for tourists as soon as possible, and leave a good first impression on the cruise vacation. This measure is also to comply with the cruise ship ticket management system promoted and implemented by the Ministry of Communications, the Ministry of Public Security, the Ministry of Culture and Tourism, the General Administration of Customs, and the Immigration Bureau in 2019.
The Super International Giant Ship Ocean Spectrum
On a large cruise ship boarding day, thousands of people arrive at the dock with limited space at the same time, and need to complete a series of check-in procedures in three hours, which is a test of the cruise company's operational process and management experience. In order to alleviate the queuing and congestion caused by the peak flow of tourists arriving at the pier, Royal Caribbean optimizes the boarding process, follows the frictionless concept of crowd management, operates digital technology, implements pre-departure online check-in, and pre-docks on-site check-in procedures, reducing the time required for each tourist to check in at the pier by 40%. At the same time, tourists are used to make an appointment for boarding time, or allocate travel agency tourists to arrive at the port in batches, so as to curb the peak flow of people, control the number of people boarding through the wharf within a unit time, and minimize the queuing and congestion at the wharf. Not only that, you can also bind a credit card when checking in online before the trip, so as to avoid queuing at the front desk to establish a cash account after boarding the ship, and queuing up at the front desk to check out before leaving the ship, so as to maximize the vacation time for a variety of leisure, entertainment, parent-child, shopping and other experiences on board.
Royal Caribbean WeChat mini-program online check-in
To create a silky smooth boarding experience for cruise ship guests, Royal Caribbean would like to remind all Ocean Spectrum guests:
First, from 45 days before sailing to 72 hours before sailing, complete online check-in through the WeChat "Royal Caribbean Cruises" WeChat mini-program.
2. Make an appointment for boarding time, and arrive at the dock in an orderly manner in strict accordance with the time reserved during online check-in. Passengers who do not arrive at the pier on time as scheduled or as specified in the boarding pass will be given priority to those who arrive at the pier on time.
3. Print the boarding pass before leaving, and enter the ticket hall of the terminal to go through the boarding procedures.
Verify the cabin or verify the order number for online check-in
Zinan Liu, Senior Vice President of Royal Caribbean and Chairman of Asia, said: "The travel experience of tourists is the result of the interaction between the service process of the cruise line and the behavior of the tourists themselves. We call on tourists, travel agencies and boat owners to work together to create a beautiful atmosphere for cruise vacations. ”